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Last Week's Top Five Queries (Week Ending 03.09.2017)

  • 04-09-2017 2:46pm
    #1
    Irish Water: Micheal
    Closed Accounts Posts: 141 ✭✭


    1. There is a smell of mould and musty taste from my tap water. How can you help me?

    To ensure that there are no works in your area that may be affecting your supply, please see our supply and service updates section here.

    If there are no works in your locality, we will be happy to investigate this for you. Would you mind sending the following details in your PM?

    - Full Name;
    - Address and
    - Contact number

    2. Does Irish Water have individual Account Managers for business customers?

    Hi,

    Thanks for your query.

    We have an Account Manager process in place and a member of our team has contacted you directly via PM regarding this matter.


    3. The meter lid outside of my property has been damaged. Who can help?

    Hi,

    Thank you for your message.

    If you PM us the following details, we will be able to assist further:

    - Name;
    - Address; and
    - Contact number

    4. I am unable to login/register to My Water section of water.ie and the last login step will not work for me.  

    We are sorry to read that you experiencing difficulties with water.ie.

    We have no reports of any technical difficulties with our website at the moment, however, if          you PM us the following details we will be more than happy to assist:

    - Name;
    - Address;
    - Contact number;
    - Confirmation that you are the account holder

    5. There is a blocked sewer outside of my property. I have already reported this to you and it is becoming worse. Can you help? 

    Hi,

    Thanks for getting in touch.

    We are sorry to read this. 

    Would you mind providing the following details by PM:

    - Full name;
    - Address; and
    - Contact number

    We will then follow up with your local Wastewater Department for an update. 


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