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Parcel Motel Problems

lukipuki · 2017-09-04 16:05:01

I bought some medication online via a UK prescription with my old doctor. Parcel Motel seem to have lost it. It wasn't in the locker when opened. I've emailed them through the website, parcelmotel.com, and they marked the case as resolved even though the package wasn't delivered. I contacted them again after a few days.…

04-09-2017 4:05pm

#1

lukipuki

Registered Users, Registered Users 2 Posts: 3 ✭

Join Date: September 2017

Posts: 2

I bought some medication online via a UK prescription with my old doctor.

Parcel Motel seem to have lost it. It wasn't in the locker when opened.

I've emailed them through the website, parcelmotel.com, and they marked the case as resolved even though the package wasn't delivered. I contacted them again after a few days. Still no parcel.

So I called 3 times now and still haven't had any information on weather my parcel is lost forever or what. When I asked to speak to a manager the agent refused and hung up on me when I insisted.

Has this happened anyone else and how did you resolve? I can't understand why no one in authority can fast track the case as its been in their attention for over a week and a half.

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