Car service Groupon issue

Mtobrien64

I bought an oil and filter change and techron fuel system service for groupon on 26 July 2017. I had an NCT coming up in early august. I booked into <snip> limerick. I gave them another €405 to do various bits and pieces which they identified and suggested I needed to pass the nct Total €474. My car Failed the Nct in Charleville Co Cork a few days later. No oil filter changed, oil only topped up. Had to pay a local garage another €280 to rectify and pass my NCT in 09 LK FOrd Focus car
Terrible black guards. Do not go near them. Lethal. I am telling Everyone I meet of my experiences with them. They may have gotten away with daylight robbery but they need their good reputation to do business.

Toyotafanboi

What did you fail the NCT on?

Wildcard7

Why don't you take their bill (that says that the oil filter was changed) and the information from the NCT (that, according to what you said, states that it wasn't), shove it in the face of that garage and see what happens?

I personally would want the money for the car service back, since you have no reason to believe they did the work they billed you for.

MarkR

How do they know the filter wasn't changed, oil not topped up, as a matter of interest?

tossy

Since when do they check to see if the oil filters been changed in an NCT and who pays a garage 280 to change an oil filter.

Del2005

Mtobrien64 wrote: »

I bought an oil and filter change and techron fuel system service for groupon on 26 July 2017. I had an NCT coming up in early august. I booked into <snip> limerick. I gave them another €405 to do various bits and pieces which they identified and suggested I needed to pass the nct Total €474. My car Failed the Nct in Charleville Co Cork a few days later. No oil filter changed, oil only topped up. Had to pay a local garage another €280 to rectify and pass my NCT in 09 LK FOrd Focus car
Terrible black guards. Do not go near them. Lethal. I am telling Everyone I meet of my experiences with them. They may have gotten away with daylight robbery but they need their good reputation to do business.

That's how all the Groupon, and franchise chains, work. Get you in the door with a "cheap" deal then gouge you on spurious repairs.

The best way to get a car ready for the NCT is to make sure that the basics are correct and then see if it fails, then bring the fail sheet to a proper garage to get repaired.

h3000

Mtobrien64 wrote: »

I bought an oil and filter change and techron fuel system service for groupon on 26 July 2017. I had an NCT coming up in early august. I booked into <snip> limerick. I gave them another €405 to do various bits and pieces which they identified and suggested I needed to pass the nct Total €474. My car Failed the Nct in Charleville Co Cork a few days later. No oil filter changed, oil only topped up. Had to pay a local garage another €280 to rectify and pass my NCT in 09 LK FOrd Focus car
Terrible black guards. Do not go near them. Lethal. I am telling Everyone I meet of my experiences with them. They may have gotten away with daylight robbery but they need their good reputation to do business.

*blaggards

mikeecho

Did anyone else see Car Service & Groupon in the same sentence, and just know where this was going.

Mtobrien64

Wildcard7 wrote: »

Why don't you take their bill (that says that the oil filter was changed) and the information from the NCT (that, according to what you said, states that it wasn't), shove it in the face of that garage and see what happens?

I personally would want the money for the car service back, since you have no reason to believe they did the work they billed you for.

Well I've been onto their marketing manager who put me in contact with the Regional manager. He is now investigating. He has a copy of the nct report and receipt from garage so ill see what unfolds. I definitely want money back. Thanks

Autochange

Mtobrien64 wrote: »

Well I've been onto their marketing manager who put me in contact with the Regional manager. He is now investigating. He has a copy of the nct report and receipt from garage so ill see what unfolds. I definitely want money back. Thanks

How do you know the oil filter wasnt changed? Did the nct tell you or what. Another half story thread complaint

khaldrogo

Del2005 wrote:

The best way to get a car ready for the NCT is to make sure that the basics are correct and then see if it fails, then bring the fail sheet to a proper garage to get repaired.

What's a 'proper' garage

db

h3000 wrote: »

*blaggards

he was perfectly correct the first time

coylemj

Mtobrien64 wrote: »

They may have gotten away with daylight robbery but they need their good reputation to do business.

No, they just needs mugs who give them business and then take to public fora to complain after the event when it's too late.

Case in point: you only registered on boards.ie to vent your fury after this crowd screwed you. I note that you've been speaking to a 'regional manager' so I'm assuming that this is one of those tyre chains who have branched into the service business and whose money-grabbing practices have been well documented here.

Groupon are taking a big slice of the money in all of their 'offers'. How on Earth did you think you could get value for money with a middleman like them involved?

Mtobrien64

The AP Regional manager responsible for Limerick investigated this issue today and contacted me later. He accepted that the car was not acceptable for NCT and that the pre nct was not complete and gave me a refund of a substantial amount of the cost without any hassle which I appreciate grealty. Fair dues to him, he was reasonable to deal with and came across as a decent man. So after all that I pleased with the outcome. Thank you. Good night. Marie .