Eir Webmail problem

greenspurs

Still no webmail on Eircom.net !!
2 days now, and not one word from Eir on any forum!!
Ridiculous!!!

Alun

Use webmail.eir.ie instead.

greenspurs

Alun wrote: »

Use webmail.eir.ie instead.

doesnt work either .....

hazchem

Just tried it now and its working, by the way you have to change your password some new security requirement

eir: Adam

hazchem wrote: »

Just tried it now and its working, by the way you have to change your password some new security requirement

Hi Hazchem, 

Thank you for forwarding on your feedback.


-Adam

eir: Adam

hazchem wrote: »

Just tried it now and its working, by the way you have to change your password some new security requirement

Hi Hazchem, 

Thank you for forwarding on your feedback.


-Adam

greenspurs

Still doesnt work tho !!

Why cant we access our accounts ?  Hacked again ??

eir: Adam

greenspurs wrote: »

Still doesnt work tho !!

Why cant we access our accounts ?  Hacked again ??

Hi Greenspurs, 

thank you for getting in touch. 

There is a known issue with our server and it is being investigated at the moment. 

I do apologise for any inconvenience this may have caused. 


-Adam

greenspurs

Can it be fixed ?  Are our emails and passwords at risk ?
When will it be fixed  ?

greenspurs

Still not working ........  :mad:

eir: Adam

greenspurs wrote: »

Still not working ........  :mad:

I'm afraid we don't currently have a time frame on this and I do apologise for this. Your emails and passwords aren't at risk.

- Adam

greenspurs

eir: Adam wrote: »

greenspurs wrote: »

Still not working ........  :mad:

I'm afraid we don't currently have a time frame on this and I do apologise for this. Your emails and passwords aren't at risk.

- Adam

no time frame ??  Seriously ? 
Great service.......

Layinghen

Thank goodness for Boards. I thought it was just me that was having trouble with accessing my email or that my account had been hacked and someone had changed my password.

Can somebody from Eir please let us know on Monday what exactly is going on here please?

eir: Adam

greenspurs wrote: »

eir: Adam wrote: »

greenspurs wrote: »

Still not working ........  :mad:

I'm afraid we don't currently have a time frame on this and I do apologise for this. Your emails and passwords aren't at risk.

- Adam

no time frame ??  Seriously ? 
Great service.......

I am sorry that I don't have more information on this for you at this time.

- Adam

eir: Adam

Layinghen wrote: »

Thank goodness for Boards. I thought it was just me that was having trouble with accessing my email or that my account had been hacked and someone had changed my password.

Can somebody from Eir please let us know on Monday what exactly is going on here please?

Hi Layinghen,

Thanks for getting in touch. I am really sorry about this issue affecting your email mail account. At this time, I don't have an update on when this issue will be resolved, however it is currently being looked into. Your account hasn't been hacked there is just an issue with logging in.

Can you try to change your password and let me know if this works please?

- Adam

Layinghen

Hi Adam,

I have changed my password now but have to wait 40 mins for the change to take effect. So I'll be back to you later.

eir: Adam

Layinghen wrote: »

Hi Adam,

I have changed my password now but have to wait 40 mins for the change to take effect. So I'll be back to you later.

No problem, thanks for letting me know.

- Adam

Layinghen

Hi Adam,

Changing the password did the trick. I now can access my email. Just one thing I tick that I want the basic version, then I am asked if I want to update security, I say no and then I am brought into the version that is not basic.

It's just a small thing but maybe you know what is happening. Anyway thanks for your help here I am very relieved to have my email back.

Layinghen

eir: Adam

Layinghen wrote: »

Hi Adam,

Changing the password did the trick. I now can access my email. Just one thing I tick that I want the basic version, then I am asked if I want to update security, I say no and then I am brought into the version that is not basic.

It's just a small thing but maybe you know what is happening. Anyway thanks for your help here I am very relieved to have my email back.

Layinghen

Glad to hear this worked for you

If you send an email to wmsupport@eir.ie about your other query they may be able to help you with staying on the basic version.

- Adam