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Where Can I Solve This Eir Problem?

  • 25-08-2017 11:43am
    #1
    kali291
    Registered Users, Registered Users 2 Posts: 32 ✭


    In spite of many different posts in lots of places, I either get ignored or told to ask somewhere else. This somewhere else then does the same thing; ie ignores me or tells me to go somewhere else. I realise that by posting, the same will probably happen again - but I'll chance it. 
    I recently took out a contract on a bundle, and, from what i can gather, this entitles me to Supervalu reward points if I link my Eir and Supervalu accounts. Therein lies the problem. There is nowhere to link these on the Eir website, and I am being told the link is on the myEir app. There are no links for this on the mobile (Apple) app, and if I log in to myEir on my windows laptop, not one link on the app actually works. Can anyone provide me with a phone number to contact technical support to solve this please. (I have tried most options on 1901 and just go round in circles, as detailed earlier) 
    Thanks for any help.


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    kali291 wrote: »
    In spite of many different posts in lots of places, I either get ignored or told to ask somewhere else. This somewhere else then does the same thing; ie ignores me or tells me to go somewhere else. I realise that by posting, the same will probably happen again - but I'll chance it. 
    I recently took out a contract on a bundle, and, from what i can gather, this entitles me to Supervalu reward points if I link my Eir and Supervalu accounts. Therein lies the problem. There is nowhere to link these on the Eir website, and I am being told the link is on the myEir app. There are no links for this on the mobile (Apple) app, and if I log in to myEir on my windows laptop, not one link on the app actually works. Can anyone provide me with a phone number to contact technical support to solve this please. (I have tried most options on 1901 and just go round in circles, as detailed earlier) 
    Thanks for any help.
    Hi there, 

    I have received your PM about this. I'll go through my PM's today and I'll be back in touch with an update ASAP.

    - Adam


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