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Change Credit Limit Service Request

  • 22-08-2017 12:01pm
    #1
    oB1
    Registered Users, Registered Users 2 Posts: 706 ✭✭✭


    Hi There,

    I have requested a credit limit increase on my new Platinum Credit Card through card care but it just states "Pending" when i logon, for the past week. Is there any way i could chase this?

    thank you

    Rob


Comments

  • #2
    Bank of Ireland: Jane
    Closed Accounts Posts: 266 ✭✭Bank of Ireland: Jane


    Hi Rob,

    Thanks for contacting us here on Boards.

    When you've applied for your increase through Card Care, usually your request would update within 3 working days. Can you let me know what date you put through your request?

    Thanks again,
    Jane.


  • #3
    oB1
    Registered Users, Registered Users 2 Posts: 706 ✭✭✭oB1


    Bank of Ireland: Jane wrote: »
    Hi Rob,

    Thanks for contacting us here on Boards.

    When you've applied for your increase through Card Care, usually your request would update within 3 working days. Can you let me know what date you put through your request?

    Thanks again,
    Jane.
    Hi Jane,

    See attached, August 15th is when i submitted the request

    425911.JPG

    Thank you


  • #4
    Bank of Ireland: Jane
    Closed Accounts Posts: 266 ✭✭Bank of Ireland: Jane


    Hi oB1,

    Thanks for the reply.

    I've just checked with the Credit Card department, and the team would normally get in touch with your after you've made the request on Card Care.
    If you have been speaking with them, your request should be reviewed within the specified timeframe of 3 - 5 business days and correspondence is sent by post to your address on file.
    If you have not been speaking with anyone, please give them a quick call on 0818 251 251 choosing option 1, 5 and 2 and an advisor will check the status of your application.


    Please let us know if we can help with anything else.

    Thanks again,
    Jane.


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