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security sequence error

21-08-2017 11:25am

#1

FP Peking Duck

Registered Users, Registered Users 2 Posts: 15 ✭

Join Date: June 2008

Posts: 9

Business On Line. Created a payment and attempted to authorise it (using digital cert)...received the following error message 'security sequence error '.

Any ideas? Has it anything to do with keycodes? - which we haven't downloaded apps / done anything about yet.

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Comments

#2 21-08-2017 11:43am

Bank of Ireland: Jane

Closed Accounts Posts: 266 ✭✭

Join Date: July 2017

Posts: 265

Hi FP Peking Duck.

Thanks for contacting us here on Boards.

We'd suggest that you log out, refresh your browser, and log back in again. This error can happen when a second session is running and wont allow you to make your payment.

Please let us know if we can help any further with this.

Thanks again,
Jane.

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