Where do I stand???

Tizzy Dongue

Story is that I have a Samsung laptop and up until about 4/5 months it was working fine and then the keyboard started to fail. Would only type some letters etc. Sourced a local guy (through recommendations) to fix it and he took a look and said it need a new keyboard and it would be €90 including labour. So I told him to go ahead and fix it. Then he rang to say when he was replacing keyboard he broke something on the motherboard and had to replace that (at his own cost). Since then I have been having other issues. He has taken it back twice but still having problems. I have no sound, apparently a Win 10 issue but it wasn't, something else had "broken" off and he fixed it and tried to charge me €30 but I refused as the issue was there from the moment I got it back. I still have no sound. If I move it a little to roughly it powers down and now there is this clicking noise coming from it.

So where do I stand? What can I do?

Many thanks

ED E

Ask for the depreciated value of it new, he's a joker, if he refuses small claims court.

PeterTheNinth

You could download a copy of Kali yourself and boot to it. If the sound doesn't work in Kali, then it's likely a hardware problem, and not a software issue as was suggested.

It's a difficult situation. You obviously don't trust the guy any more, so I would not bring it back to him to do anything with it. And taking action against him is probably gonna be a waste of time if he's just a one man band (with no company behind him). So I wouldn't deal with him again. Maybe bring it to somebody else and get their opinion?

Also, you don't say what happened to cause the keyboard failure. They don't normally fail unless you spill something on them. We get laptops here sometimes that have a spill and we have to emphasize to the client that we can replace the keyboard but we cannot ensure that other issues resulting from the spill will not arise.

Tizzy Dongue

PeterTheNinth wrote: »

You could download a copy of Kali yourself and boot to it. If the sound doesn't work in Kali, then it's likely a hardware problem, and not a software issue as was suggested.

It's a difficult situation. You obviously don't trust the guy any more, so I would not bring it back to him to do anything with it. And taking action against him is probably gonna be a waste of time if he's just a one man band (with no company behind him). So I wouldn't deal with him again. Maybe bring it to somebody else and get their opinion?

Also, you don't say what happened to cause the keyboard failure. They don't normally fail unless you spill something on them. We get laptops here sometimes that have a spill and we have to emphasize to the client that we can replace the keyboard but we cannot ensure that other issues resulting from the spill will not arise.

Thank you for that. As for the keyboard. One morning the O button just stopped working and it continued from there. Nothing was spilled on it as I have learned from killing my macbook with a cup of chicken soup

PeterTheNinth

Tizzy Dongue wrote: »

Thank you for that. As for the keyboard. One morning the O button just stopped working and it continued from there. Nothing was spilled on it as I have learned from killing my macbook with a cup of chicken soup

Hmmm... The reason I mention possibility of a spill is that I don't think I've seen a keyboard fail without something actually being dropped or spilled on the laptop. What model is the laptop, I'm just wondering if it is a known issue with that particular model?

Tizzy Dongue

PeterTheNinth wrote: »

Hmmm... The reason I mention possibility of a spill is that I don't think I've seen a keyboard fail without something actually being dropped or spilled on the laptop. What model is the laptop, I'm just wondering if it is a known issue with that particular model?

It's a Samsung NP300X3C