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Suspected leak at my house.Do I qualify for 1st fix scheme?

  • 14-08-2017 2:53pm
    #1
    porridge365
    Registered Users, Registered Users 2 Posts: 62 ✭✭


    Hi,
    I am registered with Irish Water,live in a rural area and so do not have a water meter.I believe that there is water leak on the mains supply pipe on my property.How do I go about getting IW to investigate and fix if required?Thanks


Comments

  • #2
    Irish Water: Louise
    Company Representative Posts: 174 Verified rep ✭Irish Water: Louise


    Hi porridge365,

    Thank you for your message.

    If you PM us the following details, we will be able to assist you further:

    - Name;
    - Address;
    - Contact number;
    - If a visible leak is present; and
    - If you have low water pressure from the cold kitchen tap

    Kind regards,
    Louise


  • #3
    porridge365
    Registered Users, Registered Users 2 Posts: 62 ✭✭porridge365


    Irish Water: Louise wrote: »
    Hi porridge365,

    Thank you for your message.

    If you PM us the following details, we will be able to assist you further:

    - Name;
    - Address;
    - Contact number;
    - If a visible leak is present; and
    - If you have low water pressure from the cold kitchen tap

    Kind regards,
    Louise
    Hi Louise,
    would you be able to tell me the process  please? I just want to know before I go any further.
    Thanks
    Sean


  • #4
    Irish Water: Micheal
    Closed Accounts Posts: 141 ✭✭Irish Water: Micheal


    Hi Sean,

    Thanks for your message.

    In order to determine whether or not your property qualifies for the First Fix Scheme and for Data Protection purposes, we would ask that you provide the details outlined above by my colleague Louise.

    For an overview of the First Fix Scheme, you may wish to visit our website here.

    I hope you find this information helpful.

    Kind regards,
    Micheal


  • #5
    porridge365
    Registered Users, Registered Users 2 Posts: 62 ✭✭porridge365


    Irish Water: Micheal wrote: »
    Hi Sean,

    Thanks for your message.

    In order to determine whether or not your property qualifies for the First Fix Scheme and for Data Protection purposes, we would ask that you provide the details outlined above by my colleague Louise.

    For an overview of the First Fix Scheme, you may wish to visit our website here.

    I hope you find this information helpful.

    Kind regards,
    Micheal
    Hi Michael,
    thanks for the prompt reply.I see from the website that a person doesn't qualify if they don't have a meter, is this correct in every case.
    Thanks


  • #6
    Irish Water: Siobhan
    Closed Accounts Posts: 172 ✭✭Irish Water: Siobhan


    Hi Sean,

    If you have a visible surface leak on your property, we will investigate it further. The installation of a meter at the property, to check for a Constant Flow Alarm, may be deemed the most appropriate course of action to address the reported leak.

    If you wish to send us a Private Message with the details mentioned above, we will be happy to assist you.

    Kind Regards,
    Siobhan


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