Fastway Couriers. Delivery Problems

Doltanian

I am extremely unsatisfied with this disgraceful delivery company, I ordered an item (a replacement part) on Wednesday from an Irish company which offers delivery in Ireland and I rang them to ask if I'd get it by Friday on time for the weekend as it was time critical that I get this installed before the weekend, the retailer assured me it would be delivered by Friday the latest.

No sign of it on Thursday and anyway Friday arrived and I'm watching my phone all day and no sign of my parcel, despite the guy having promised me I'd have it my Friday. Anyway due to this delivery failure, I had to go to customers location and install a temporary secondhand replacement as this was a weekend critical job, They were happy to be kept going over the weekend. However it cost me two hours of time and driving 20kms back and forth which I'll have to do now again tomorrow with the part I got Sunday due to Fastway's Delivery <SNIP>

Anyway my aunt just happened to call to my mothers house this morning and she had my parcel which she picked up in the local shop. The shopkeeper said the Fastway delivery driver just dropped it there Friday Morning and would she mind passing it onto me if she saw me, there was no attempt made to contact me, despite my landline and mobile number being both on the label. This has nothing to do with the shopkeeper really and I have no blame to him as he is an elderly gentleman, its all Fastway's fault. My Post Code was also on it, I live just 1.6 kilometres outside my local village and my house is on the main road where the delivery van passed anyway and its not like I'm 3 miles down some backroad on-top of a hill or whatever.

It was totally disgraceful behaviour to firstly deliver my parcel to this local shop as I wouldn't be going in there very often, the item is question was very expensive, the driver scribbled a signature with the Initials of the shopkeeper and then didn't even call or text me to say my parcel was in there, Fastway operate Parcel Connect at this same shop but I paid to have the parcel delivered to my doorstep not to be unceremoniously dumped into a local shop I'd frequent once in a blue moon. I was planning to contact the seller tomorrow if it didn't turn up.

Contrast this to the service I received on a different delivery on Wednesday from UPS and the driver rang me to see where did I live and would I mind if he let my parcel into the shop and I told him no way as they were two washing machine sized boxes and I was just 3 minutes over on the main road which was in the direction he was headed anyway. Same guy delivered to the house with no issues. Fastway didn't even bother to communicate just left my parcel into a strange location with no communication and care for my privacy if it was of a sensitive nature (it wasn't) but I'm really raging and I am planning to complain to both the company I purchased it from and also to Fastway themselves as that driver really should be fired for sheer ineptitude.

368100

<SNIP> No need to quote the whole post

I've had this problem too. They kept dropping it at local post office which was a pain as I could never get to it when it was open. There was always someone in the house. They had noted on their system that I was uncontactable...I hadn't received any contact from them......I made a complaint to them and next parcel was delivered.

No other reason than pure laziness on behalf of the driver, I see now it's probably widespread rather than just the one last b******

Will I Am Not

<SNIP> No need to quote the whole post

Fraud is the wrong word but I find them to be a poor service too.
I've often come home to a docket in the door "your parcel is in the green bin" :rolleyes:

Like, who seen you put it there? Who told you to put it there in the first place?
A laptop in the bin outside my house ffs.

Actually, used to have one guy who would have the docket written out before coming to the door, put the docket in the letterbox and head straight back to his van without waiting for an answer. You would only catch him if you were quick.
He was a complete arsehole when you did manage to catch him.

Tails142

Yeah fastway are the worst, they are like mini-franchises I believe so each area is split up and the drivers are essentially self-employed. So basically you will never get anywhere with your complaint as they are their own bosses, best to just try and avoid them.

ED E

"This business is independently owned" = Forget any kind of reliability or accountability.

I ordered an item (a replacement part) on Wednesday from an Irish company

Call that company, explain the issue and ask them to cease using Fastway. Only way they change or go out of business.

Scorpion Sting

I ordered a laptop a few weeks ago on Amazon. The dispatch date had come and gone and I was wondering why it hadn't arrived at my house. UPS were the company delivering the package and I was informed by the laptop seller last Friday morning after emailing them that the laptop had been delivered to a shop in my nearest town a week earlier.

Only for me contacting the seller through Amazon, it could have been in the shop another few months! I had provided my mobile number on my Amazon account page and not so much as a call to let me know my package had been dropped into the shop with me waiting for the package like a fool. Sheer laziness on the part of the delivery company. I'll know in future to follow up on any orders as soon as possible.

whiterebel

OP, as it is presumably paid by the retailer, all you can do is complain to them about the "service" they are paying for from Fastway. If it was me, I would also complain to the local depot, and tell them that you will refuse to use any company that uses them from now on. The problem is, though, that courier and delivery/collection work is a race to the bottom for the past few years, with the drivers being paid less and less. They need to a hundred deliveries to make any money, and their day can be 14/15 hours long, if not more. Its no comfort to you for this appalling service, but there doesn't seem to be anyone providing a decent service at the moment.

whiterebel

Scorpion Sting wrote: »

I ordered a laptop a few weeks ago on Amazon. The dispatch date had come and gone and I was wondering why it hadn't arrived at my house. UPS were the company delivering the package and I was informed by the laptop seller last Friday morning after emailing them that the laptop had been delivered to a shop in my nearest town a week earlier.

Only for me contacting the seller through Amazon, it could have been in the shop another few months! I had provided my mobile number on my Amazon account page and not so much as a call to let me know my package had been dropped into the shop with me waiting for the package like a fool. Sheer laziness on the part of the delivery company. I'll know in future to follow up on any orders as soon as possible.

UPS usually take these delivery failures seriously. Even though it would have been paid by the retailer, I would complain to the local office and Head office, if necessary, until I got a response.

Xenji

Avoiding Fastway now, on 3 separate occasions the driver has left the package on the doorstep, once that I know of without even ringing the doorbell, it is a nice estate thankfully and it was not taken, but anyone could of if they wanted to.