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It was Promised that eir would pay to cancel my previous contract

  • 10-08-2017 2:43pm
    #1
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭


    as above
    the sales rep, Dean, promised that eir would pay any cancellation fees incurred from vodafone


    I have still not recieved this money


Comments

  • #2
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    Still no word,

    And No money.


  • #3
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tzar Chasm wrote: »
    Still no word,

    And No money.
    Hi there,

    Can you PM me your account number and full name so I can check on this for you please?

    - Adam


  • #4
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    Still no money, I am furious at this stage, are ye hoping that I will forget about the money ye promised me?


  • #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tzar Chasm wrote: »
    Still no money, I am furious at this stage, are ye hoping that I will forget about the money ye promised me?
    Hi Tzar Chasm,

    I am very sorry to hear this. If you send me your account number and full name in a PM I'll look into this for you.

    - Adam


  • #6
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    eir: Adam wrote: »
    Hi Tzar Chasm,

    I am very sorry to hear this. If you send me your account number and full name in a PM I'll look into this for you.

    - Adam

    Still no respones, or money


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  • #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Tzar Chasm wrote: »
    eir: Adam wrote: »
    Hi Tzar Chasm,

    I am very sorry to hear this. If you send me your account number and full name in a PM I'll look into this for you.

    - Adam

    Still no respones, or money
    Hi Tzar Chasm, 

    I'm afraid we have not received any PM from you with your details. We will be unable to assist further until we have these deatils. 
    Once we have these we can assist you. 

    Thanks 

    Tracey 


  • #8
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    eir: Tracey wrote: »
    Hi Tzar Chasm, 

    I'm afraid we have not received any PM from you with your details. We will be unable to assist further until we have these deatils. 
    Once we have these we can assist you. 

    Thanks 

    Tracey 



    I have sent you my details


  • #9
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tzar Chasm wrote: »
    eir: Tracey wrote: »
    Hi Tzar Chasm, 

    I'm afraid we have not received any PM from you with your details. We will be unable to assist further until we have these deatils. 
    Once we have these we can assist you. 

    Thanks 

    Tracey 



    I have sent you my details
    Hi,

    Tracey isn't here today. Can you PM me your details, please?

    - Adam


  • #10
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    Still no response, or refund.

    Might be time for an official complaint

    The requested documentation was forwarded on August 10, to Abigail Breslin at eir.

    Ar


  • #11
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    Ok, so I rang up and wasted half an hour of my day, passed from pillar to post, with more than one rep trying to convince me that the offer didnt exist, eventually a guy called dean said he would transfer the credit today.


    I am thoroughly disgusted with the level of 'service' provided


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  • #12
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tzar Chasm wrote: »
    Ok, so I rang up and wasted half an hour of my day, passed from pillar to post, with more than  one rep trying to convince me that the offer didnt exist, eventually a guy called dean said he would transfer the credit today.


    I am thoroughly disgusted with the level of 'service' provided
    Glad to hear you got this sorted and I am really sorry for the time it has taken.

    - Adam


  • #13
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tzar Chasm wrote: »
    Ok, so I rang up and wasted half an hour of my day, passed from pillar to post, with more than  one rep trying to convince me that the offer didnt exist, eventually a guy called dean said he would transfer the credit today.


    I am thoroughly disgusted with the level of 'service' provided
    Glad to hear you got this sorted and I am really sorry for the time it has taken.

    - Adam


  • #14
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    Dont get ahead of yourself, I havent seen the credit in the account yet


  • #15
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tzar Chasm wrote: »
    Dont get ahead of yourself, I havent seen the credit in the account yet
    Credits don't appear online until your next bill is issued.

    - Adam


  • #16
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    I dot want it credited off my bill, I want the money put in my bank account


  • #17
    lotsofthegreen
    Registered Users, Registered Users 2 Posts: 483 ✭✭lotsofthegreen


    Tzar Chasm wrote: »
    I dot want it credited off my bill, I want the money put in my bank account

    Hahahahaha count yourself lucky your getting credit, no1 in their right mind would believe/expect what you have.


  • #18
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tzar Chasm wrote: »
    I dot want it credited off my bill, I want the money put in my bank account
    This will be credit back to your account. We won't be able to put it into your bank account I'm afraid.

    - Adam


  • #19
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    Our account has been debited thos month, eir have lied to me again.

    This is unacceptable


  • #20
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Tzar Chasm wrote: »
    Our account has been debited thos month, eir have lied to me again.

    This is unacceptable
    This credit won't be reflected on your account straight away. It has been applied to your account.

    - Adam


  • #21
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    Ok, this has descended through farce to a whole new level of absurdity.

    So I got this month's bill. It was agreed that we would receve a 200 euro credit, I was told it would appear on this months bill.

    I have recieved 100 euro credit in the form of 2 service/billing issue-apologies for 50 euro each, thats still only half the money.

    THEN,

    And heres the real kicker, Other charges 50 euro.


    So credited with half the money, and then an inexplicable charge of 50 euro to our account

    Please explain


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  • #22
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    Spoke to paul on the phone
    He advised that I forward my bill to
    Cancellationscloseroffer @ eir

    This address bounced

    Not happy


  • #23
    Tzar Chasm
    Registered Users, Registered Users 2 Posts: 2,069 ✭✭✭Tzar Chasm


    right so, Update, went Into eir store Waterford, spoke to Andrew, he was unable to account for the charge, was very confusing and unclear. Spoke to Gavin by phone from shop , clarified that eir had erroneously charged us 50 euro due to 'technical error. Was Informed that the final corrections had been made of an additional 100 euro credit and the removal of the extra charge.

    Checked my account. No indication of credit Yet


  • #24
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Tzar Chasm wrote: »
    right so, Update,  went Into eir store Waterford, spoke to Andrew, he was unable to account for the charge, was very confusing and unclear. Spoke to Gavin by  phone from shop , clarified that eir had erroneously charged us 50 euro due to 'technical error. Was Informed that the final corrections had been made of an additional 100 euro credit and the removal of the extra charge.

    Checked my account. No indication of credit Yet
    Hi Tzar Chasm,

    I'm very sorry to hear that you are still experiencing issues with your account, I understand this is frustrating. I'm afraid a credit will not show on the account straight away. if you PM me your account number I can clarify this for you. 

    Thanks

    Tracey 


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