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TV equipment charge

  • 08-08-2017 11:35am
    #1
    McGrath5
    Registered Users, Registered Users 2 Posts: 2,426 ✭✭✭


    Hi guys,

    I cancelled the Eir TV part of my package back in May, at the time of cancelling the agent advised me to return the equipment to a free post address, which I did within 3 week of cancelling. 

    I just noticed on my bill that there is now a €80 charge for this equipment, even though I have returned it. 
    Can you guys take a look into this please and have this charge removed from my bill?

    Cheers


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    McGrath5 wrote: »
    Hi guys,

    I cancelled the Eir TV part of my package back in May, at the time of cancelling the agent advised me to return the equipment to a free post address, which I did within 3 week of cancelling. 

    I just noticed on my bill that there is now a €80 charge for this equipment, even though I have returned it. 
    Can you guys take a look into this please and have this charge removed from my bill?

    Cheers
    Hi there,

    Thanks for getting in touch. If you PM me your account number and full name I can check on this for you.

    - Adam


  • #3
    McGrath5
    Registered Users, Registered Users 2 Posts: 2,426 ✭✭✭McGrath5


    eir: Adam wrote: »
    McGrath5 wrote: »
    Hi guys,

    I cancelled the Eir TV part of my package back in May, at the time of cancelling the agent advised me to return the equipment to a free post address, which I did within 3 week of cancelling. 

    I just noticed on my bill that there is now a €80 charge for this equipment, even though I have returned it. 
    Can you guys take a look into this please and have this charge removed from my bill?

    Cheers
    Hi there,

    Thanks for getting in touch. If you PM me your account number and full name I can check on this for you.

    - Adam
    Hi Adam,

    PM sent. 


  • #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    McGrath5 wrote: »
    eir: Adam wrote: »
    McGrath5 wrote: »
    Hi guys,

    I cancelled the Eir TV part of my package back in May, at the time of cancelling the agent advised me to return the equipment to a free post address, which I did within 3 week of cancelling. 

    I just noticed on my bill that there is now a €80 charge for this equipment, even though I have returned it. 
    Can you guys take a look into this please and have this charge removed from my bill?

    Cheers
    Hi there,

    Thanks for getting in touch. If you PM me your account number and full name I can check on this for you.

    - Adam
    Hi Adam,

    PM sent. 
    Thanks, I'll get back to your PM shortly.

    - Adam


  • #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    McGrath5 wrote: »
    eir: Adam wrote: »
    McGrath5 wrote: »
    Hi guys,

    I cancelled the Eir TV part of my package back in May, at the time of cancelling the agent advised me to return the equipment to a free post address, which I did within 3 week of cancelling. 

    I just noticed on my bill that there is now a €80 charge for this equipment, even though I have returned it. 
    Can you guys take a look into this please and have this charge removed from my bill?

    Cheers
    Hi there,

    Thanks for getting in touch. If you PM me your account number and full name I can check on this for you.

    - Adam
    Hi Adam,

    PM sent. 
    Thanks, I'll get back to your PM shortly.

    - Adam


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