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Eir broadband - moving house

  • 31-07-2017 12:54pm
    #1
    ElleDeeBaz
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hi there;

    My wife and I signed up to a contract with Eir in September 2016. It was for broadband and TV, lasting eighteen months. It is due for renewal at the end of March 2018. 

    At the time, we felt it was possible that we would move within 18 months, and asked specifically what the arrangements would be if we were to. We were told that we could simply inform you and have the account transferred under the existing contract to the new address - no charges, alterations to terms etc.

    Last week, we moved from Kildare to Dublin. We informed Eir both online and via phone. We are being told:

    1. It will take over two weeks to effect the transfer from old address to new address.  
    2. Because we moved house, we cannot continue on the existing contract.  
    3. Instead, we have to sign a new 18 months contract with you or else pay a "termination" charge of 400 euros.



    Can you confirm that points 1 to 3 above are correct, please?


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    ElleDeeBaz wrote: »
    Hi there;

    My wife and I signed up to a contract with Eir in September 2016. It was for broadband and TV, lasting eighteen months. It is due for renewal at the end of March 2018. 

    At the time, we felt it was possible that we would move within 18 months, and asked specifically what the arrangements would be if we were to. We were told that we could simply inform you and have the account transferred under the existing contract to the new address - no charges, alterations to terms etc.

    Last week, we moved from Kildare to Dublin. We informed Eir both online and via phone. We are being told:

    1. It will take over two weeks to effect the transfer from old address to new address.  
    2. Because we moved house, we cannot continue on the existing contract.  
    3. Instead, we have to sign a new 18 months contract with you or else pay a "termination" charge of 400 euros.



    Can you confirm that points 1 to 3 above are correct, please?
    Hi ElleDeeBaz,

    Thanks for getting in touch. I'm afraid, if you are moving your services to a new address, you would be required to enter a new contract. You can view more information on this here: https://www.eir.ie/movingHome.jsp

    You would have to wait for an appointment to have your services installed at your new home. I wouldn't be able to confirm exactly how long it will take as it would all depend on when we have an available appointment.

    If you are in contract for your services at your current address and wish to cancel these services instead of entering a new contract at your new home, you would be required to pay early cancellation charges.

    - Adam


  • #3
    ElleDeeBaz
    Registered Users, Registered Users 2 Posts: 2 ✭ElleDeeBaz


    eir: Adam wrote: »
    ElleDeeBaz wrote: »
    Hi there;

    My wife and I signed up to a contract with Eir in September 2016. It was for broadband and TV, lasting eighteen months. It is due for renewal at the end of March 2018. 

    At the time, we felt it was possible that we would move within 18 months, and asked specifically what the arrangements would be if we were to. We were told that we could simply inform you and have the account transferred under the existing contract to the new address - no charges, alterations to terms etc.

    Last week, we moved from Kildare to Dublin. We informed Eir both online and via phone. We are being told:

    1. It will take over two weeks to effect the transfer from old address to new address.  
    2. Because we moved house, we cannot continue on the existing contract.  
    3. Instead, we have to sign a new 18 months contract with you or else pay a "termination" charge of 400 euros.



    Can you confirm that points 1 to 3 above are correct, please?
    Hi ElleDeeBaz,

    Thanks for getting in touch. I'm afraid, if you are moving your services to a new address, you would be required to enter a new contract. You can view more information on this here: 

    You would have to wait for an appointment to have your services installed at your new home. I wouldn't be able to confirm exactly how long it will take as it would all depend on when we have an available appointment.

    If you are in contract for your services at your current address and wish to cancel these services instead of entering a new contract at your new home, you would be required to pay early cancellation charges.

    - Adam
    Ok thanks Adam - massively unimpressive and I can see why, commercially, you need to tie people in for eighteen months so as not to go out of business, but thank you for your prompt reply and confirmation. 


  • #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    ElleDeeBaz wrote: »
    eir: Adam wrote: »
    ElleDeeBaz wrote: »
    Hi there;

    My wife and I signed up to a contract with Eir in September 2016. It was for broadband and TV, lasting eighteen months. It is due for renewal at the end of March 2018. 

    At the time, we felt it was possible that we would move within 18 months, and asked specifically what the arrangements would be if we were to. We were told that we could simply inform you and have the account transferred under the existing contract to the new address - no charges, alterations to terms etc.

    Last week, we moved from Kildare to Dublin. We informed Eir both online and via phone. We are being told:

    1. It will take over two weeks to effect the transfer from old address to new address.  
    2. Because we moved house, we cannot continue on the existing contract.  
    3. Instead, we have to sign a new 18 months contract with you or else pay a "termination" charge of 400 euros.



    Can you confirm that points 1 to 3 above are correct, please?
    Hi ElleDeeBaz,

    Thanks for getting in touch. I'm afraid, if you are moving your services to a new address, you would be required to enter a new contract. You can view more information on this here: 

    You would have to wait for an appointment to have your services installed at your new home. I wouldn't be able to confirm exactly how long it will take as it would all depend on when we have an available appointment.

    If you are in contract for your services at your current address and wish to cancel these services instead of entering a new contract at your new home, you would be required to pay early cancellation charges.

    - Adam
    Ok thanks Adam - massively unimpressive and I can see why, commercially, you need to tie people in for eighteen months so as not to go out of business, but thank you for your prompt reply and confirmation. 
    No problem at all. Sorry I couldn't give you better news.

    - Adam


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