Eir mobile roaming data usage was not taken from existing data allowance and billed d

PukkaStukka

Hi

I was in the UK for 3 days at the start of July. A number of calls, texts and a small quantity of data were used in the UK. The calls and texts were correctly taken from my allowance, but it appears that the data used was not taken from the allowance (despite plenty being available!) and I was subsequently billed for each day of data I was there. I contacted Eir customer services and they have agreed to refund the amount involved. However the very helpful customer service agent was not able to offer an explanation as to why this happened, although she noted it on the account and advised I make my own enquiries if I was still concerned.

So yes, I am still concerned that this has happened, particularly as I will be visiting the UK more frequently in the next while. I am convinced that this is a glitch in the billing system.

Can someone look at this please and confirm why I was incorrectly billed and that whatever reason caused this has been addressed and it will not happen again.

My details are available on request!

eir: Adam

PukkaStukka wrote: »

Hi

I was in the UK for 3 days at the start of July. A number of calls, texts and a small quantity of data were used in the UK. The calls and texts were correctly taken from my allowance, but it appears that the data used was not taken from the allowance (despite plenty being available!) and I was subsequently billed for each day of data I was there. I contacted Eir customer services and they have agreed to refund the amount involved. However the very helpful customer service agent was not able to offer an explanation as to why this happened, although she noted it on the account and advised I make my own enquiries if I was still concerned.

So yes, I am still concerned that this has happened, particularly as I will be visiting the UK more frequently in the next while. I am convinced that this is a glitch in the billing system.

Can someone look at this please and confirm why I was incorrectly billed and that whatever reason caused this has been addressed and it will not happen again.

My details are available on request!

Hi PukkaStukka,

thanks for getting in touch. Sorry to hear of the issues you've experienced with your bill. Can you PM me your number, PIN and full name so I can check on this for you please? 

- Adam

PukkaStukka

PM sent

eir: Adam

PukkaStukka wrote: »

PM sent

Thanks for that. I will go through my PM's shortly and I'll be back in touch with you today.

- Adam