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Hotel reservation online vs by phone

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  • 25-07-2017 3:28pm
    #1
    Sunny Dayz
    Registered Users Posts: 5,301 ✭✭✭


    I'm a bit puzzled by something....


    I was looking to book a hotel room but I had a query in relation to a offer on their website. So I rang up the reservations team and the lady very helpfully clarified all the details of the offer for me. She asked me if I'd like to reserve the deal and I said I would. I gave her the dates in question and she replied the unfortunately they were fully booked and would I like a different date. It was the only date suitable for us so I declined and thanked her profusely.


    I was a little annoyed with myself as I had been looking at the deal earlier that morning and there had been availability then. Out of curiosity I went back onto their website and lo and behold I was able to reserve the offer for the dates I wanted.


    But here's where my issue is: Why did the hotel reservations department tell me there were no availabilities for that date when 10 minutes after the phone call I was able to reserve online on their website?


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    #2
    .......
    Closed Accounts Posts: 9,057 ✭✭✭.......


    This post has been deleted.


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    #3
    Blanchy90
    Registered Users Posts: 849 ✭✭✭Blanchy90


    I had a similar situation last year, when we got to the hotel they told us that the room we booked had been over sold so we were upgraded to a suite instead.
    https://www.youtube.com/channel/UCDsaagYfEyTnhg-r209RCbQ?sub_confirmation=1




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    #4
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    As above - if they outsource their web bookings, then blocks are "reserved".

    If you get the right person in the hotel they can see this.

    It works the other way too - the website may show a date as sold out, but some rooms may still be available.


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    #5
    Sunny Dayz
    Registered Users Posts: 5,301 ✭✭✭Sunny Dayz


    CeilingFly wrote: »
    As above - if they outsource their web bookings, then blocks are "reserved".

    If you get the right person in the hotel they can see this.

    It works the other way too - the website may show a date as sold out, but some rooms may still be available.
    Yeah I figured if I was booking on one of those hotel search engines that there are probably a certain number of rooms available to them at a certain price. But this was on the hotel's own website.


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    #6
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    Sunny Dayz wrote: »
    Yeah I figured if I was booking on one of those hotel search engines that there are probably a certain number of rooms available to them at a certain price. But this was on the hotel's own website.

    you'll find most hotel "own" websites are outsourced too. Avvio & Bookassist are the main ones hotels here and UK use.

    Busy hotels will update them constantly, but smaller hotels may only do it every couple of days


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    #7
    MOH
    Registered Users Posts: 6,464 ✭✭✭MOH


    It's probably the case that the booking system is outsourced, but it's also possibly somebody happened to cancel in the interim


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