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Eir scheduled line test, but the street has no line!

  • 24-07-2017 10:21am
    #1
    fret_wimp2
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭


    Hi.

    Eir scheduled an engineer to come to my house to connect the line to test it.
    Time off work was needed to be home for the engineer.

    On arrival, the engineer took about 3 minutes to identify that there is no line on the street, and so he cannot do anything.

    Do Eir know where their lines are installed? Its a big hassle to lose a day off work for nothing. 


Comments

  • #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    fret_wimp2 wrote: »
    Hi.

    Eir scheduled an engineer to come to my house to connect the line to test it.
    Time off work was needed to be home for the engineer.

    On arrival, the engineer took about 3 minutes to identify that there is no line on the street, and so he cannot do anything.

    Do Eir know where their lines are installed? Its a big hassle to lose a day off work for nothing. 
    Hi fret_wimp2, 

    Thanks for getting in touch. 

    I'm very sorry to hear this, I understand this is frustrating. I'm afraid the technicians are unaware of the situation at the house until they call out and carry out a site survey. 

    Apologies for the inconvenience caused. 

    Thanks 

    Anna 


  • #3
    Charles Babbage
    Registered Users, Registered Users 2 Posts: 6,086 ✭✭✭Charles Babbage


    This isn't really acceptable, you would expect Eir to have maps of their lines and if these were in doubt to check the physical presence of these before scheduling an appointment at a customer premises.


  • #4
    fret_wimp2
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭fret_wimp2


    eir: Anna wrote: »
    fret_wimp2 wrote: »
    Hi.

    Eir scheduled an engineer to come to my house to connect the line to test it.
    Time off work was needed to be home for the engineer.

    On arrival, the engineer took about 3 minutes to identify that there is no line on the street, and so he cannot do anything.

    Do Eir know where their lines are installed? Its a big hassle to lose a day off work for nothing. 
    Hi fret_wimp2, 

    Thanks for getting in touch. 

    I'm very sorry to hear this, I understand this is frustrating. I'm afraid the technicians are unaware of the situation at the house until they call out and carry out a site survey. 

    Apologies for the inconvenience caused. 

    Thanks 

    Anna 
    The technician is not at fault.
    The key question is why is Eir sending technicians to streets where there is no line installed?
    This is wasted time for the Engineer, wasted money for Eir paying for something that was necessary and wasted time and money for a potential customer who had to take time off work.

    Doe's Eir not know where its lines are and are not installed?


  • #5
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    Hi.

    Eir scheduled an engineer to come to my house to connect the line to test it.
    Time off work was needed to be home for the engineer.

    On arrival, the engineer took about 3 minutes to identify that there is no line on the street, and so he cannot do anything.

    Do Eir know where their lines are installed? Its a big hassle to lose a day off work for nothing. 
    Hi fret_wimp2, 

    Thanks for getting in touch. 

    I'm very sorry to hear this, I understand this is frustrating. I'm afraid the technicians are unaware of the situation at the house until they call out and carry out a site survey. 

    Apologies for the inconvenience caused. 

    Thanks 

    Anna 
    The technician is not at fault.
    The key question is why is Eir sending technicians to streets where there is no line installed?
    This is wasted time for the Engineer, wasted money for Eir paying for something that was necessary and wasted time and money for a potential customer who had to take time off work.

    Doe's Eir not know where its lines are and are not installed?
    I understand your frustration with this. 

    I'm afraid each house is treated as an individual case and a technician needs to call out to carry out a site survey to assess the situation there. Every house is indvidual for service so they may differ in needs.

    Thanks

    Anna  


  • #6
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    Hi.

    Eir scheduled an engineer to come to my house to connect the line to test it.
    Time off work was needed to be home for the engineer.

    On arrival, the engineer took about 3 minutes to identify that there is no line on the street, and so he cannot do anything.

    Do Eir know where their lines are installed? Its a big hassle to lose a day off work for nothing. 
    Hi fret_wimp2, 

    Thanks for getting in touch. 

    I'm very sorry to hear this, I understand this is frustrating. I'm afraid the technicians are unaware of the situation at the house until they call out and carry out a site survey. 

    Apologies for the inconvenience caused. 

    Thanks 

    Anna 
    The technician is not at fault.
    The key question is why is Eir sending technicians to streets where there is no line installed?
    This is wasted time for the Engineer, wasted money for Eir paying for something that was necessary and wasted time and money for a potential customer who had to take time off work.

    Doe's Eir not know where its lines are and are not installed?
    Not their lines. OpenEir is responsible for this aspect and maintain the systems that accept such orders. Eir salespeople can only go on what the system tells them.


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  • #7
    fret_wimp2
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭fret_wimp2


    eir: Anna wrote: »
    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    Hi.

    Eir scheduled an engineer to come to my house to connect the line to test it.
    Time off work was needed to be home for the engineer.

    On arrival, the engineer took about 3 minutes to identify that there is no line on the street, and so he cannot do anything.

    Do Eir know where their lines are installed? Its a big hassle to lose a day off work for nothing. 
    Hi fret_wimp2, 

    Thanks for getting in touch. 

    I'm very sorry to hear this, I understand this is frustrating. I'm afraid the technicians are unaware of the situation at the house until they call out and carry out a site survey. 

    Apologies for the inconvenience caused. 

    Thanks 

    Anna 
    The technician is not at fault.
    The key question is why is Eir sending technicians to streets where there is no line installed?
    This is wasted time for the Engineer, wasted money for Eir paying for something that was necessary and wasted time and money for a potential customer who had to take time off work.

    Doe's Eir not know where its lines are and are not installed?
    I understand your frustration with this. 

    I'm afraid each house is treated as an individual case and a technician needs to call out to carry out a site survey to assess the situation there. Every house is indvidual for service so they may differ in needs.

    Thanks

    Anna  

    Does this mean that if the 40 houses on my street call Eir and schedule a line test, there will be 40 callouts to technicians?
    Why cant Eir see on thier system that the street doesnt have cabling, so there is no point in scheduling a callout?


  • #8
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    Hi.

    Eir scheduled an engineer to come to my house to connect the line to test it.
    Time off work was needed to be home for the engineer.

    On arrival, the engineer took about 3 minutes to identify that there is no line on the street, and so he cannot do anything.

    Do Eir know where their lines are installed? Its a big hassle to lose a day off work for nothing. 
    Hi fret_wimp2, 

    Thanks for getting in touch. 

    I'm very sorry to hear this, I understand this is frustrating. I'm afraid the technicians are unaware of the situation at the house until they call out and carry out a site survey. 

    Apologies for the inconvenience caused. 

    Thanks 

    Anna 
    The technician is not at fault.
    The key question is why is Eir sending technicians to streets where there is no line installed?
    This is wasted time for the Engineer, wasted money for Eir paying for something that was necessary and wasted time and money for a potential customer who had to take time off work.

    Doe's Eir not know where its lines are and are not installed?
    I understand your frustration with this. 

    I'm afraid each house is treated as an individual case and a technician needs to call out to carry out a site survey to assess the situation there. Every house is indvidual for service so they may differ in needs.

    Thanks

    Anna  

    Does this mean that if the 40 houses on my street call Eir and schedule a line test, there will be 40 callouts to technicians?
    Why cant Eir see on thier system that the street doesnt have cabling, so there is no point in scheduling a callout?
    This would be the case as each house is individual for service and this is why a call out would be required. 

    Thanks 

    Anna


  • #9
    fret_wimp2
    Registered Users, Registered Users 2 Posts: 1,905 ✭✭✭fret_wimp2


    eir: Anna wrote: »
    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    Hi.

    Eir scheduled an engineer to come to my house to connect the line to test it.
    Time off work was needed to be home for the engineer.

    On arrival, the engineer took about 3 minutes to identify that there is no line on the street, and so he cannot do anything.

    Do Eir know where their lines are installed? Its a big hassle to lose a day off work for nothing. 
    Hi fret_wimp2, 

    Thanks for getting in touch. 

    I'm very sorry to hear this, I understand this is frustrating. I'm afraid the technicians are unaware of the situation at the house until they call out and carry out a site survey. 

    Apologies for the inconvenience caused. 

    Thanks 

    Anna 
    The technician is not at fault.
    The key question is why is Eir sending technicians to streets where there is no line installed?
    This is wasted time for the Engineer, wasted money for Eir paying for something that was necessary and wasted time and money for a potential customer who had to take time off work.

    Doe's Eir not know where its lines are and are not installed?
    I understand your frustration with this. 

    I'm afraid each house is treated as an individual case and a technician needs to call out to carry out a site survey to assess the situation there. Every house is indvidual for service so they may differ in needs.

    Thanks

    Anna  

    Does this mean that if the 40 houses on my street call Eir and schedule a line test, there will be 40 callouts to technicians?
    Why cant Eir see on thier system that the street doesnt have cabling, so there is no point in scheduling a callout?
    This would be the case as each house is individual for service and this is why a call out would be required. 

    Thanks 

    Anna
    wow. 40 callouts, even though the first one had determined there is no line on the street.
    Lets assume a callout is 100 euro for eircom. thats a wasted 3900 euros.

    What a well managed company.


  • #10
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    eir: Anna wrote: »
    fret_wimp2 wrote: »
    Hi.

    Eir scheduled an engineer to come to my house to connect the line to test it.
    Time off work was needed to be home for the engineer.

    On arrival, the engineer took about 3 minutes to identify that there is no line on the street, and so he cannot do anything.

    Do Eir know where their lines are installed? Its a big hassle to lose a day off work for nothing. 
    Hi fret_wimp2, 

    Thanks for getting in touch. 

    I'm very sorry to hear this, I understand this is frustrating. I'm afraid the technicians are unaware of the situation at the house until they call out and carry out a site survey. 

    Apologies for the inconvenience caused. 

    Thanks 

    Anna 
    The technician is not at fault.
    The key question is why is Eir sending technicians to streets where there is no line installed?
    This is wasted time for the Engineer, wasted money for Eir paying for something that was necessary and wasted time and money for a potential customer who had to take time off work.

    Doe's Eir not know where its lines are and are not installed?
    I understand your frustration with this. 

    I'm afraid each house is treated as an individual case and a technician needs to call out to carry out a site survey to assess the situation there. Every house is indvidual for service so they may differ in needs.

    Thanks

    Anna  

    Does this mean that if the 40 houses on my street call Eir and schedule a line test, there will be 40 callouts to technicians?
    Why cant Eir see on thier system that the street doesnt have cabling, so there is no point in scheduling a callout?
    This would be the case as each house is individual for service and this is why a call out would be required. 

    Thanks 

    Anna
    wow. 40 callouts, even though the first one had determined there is no line on the street.
    Lets assume a callout is 100 euro for eircom. thats a wasted 3900 euros

    What a well managed company.
    I completely understand, however, this would be the process. 

    I'm sorry it's not better news. 

    Thanks 

    Anna


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