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Word to describe...

grebtol2 · 2017-07-23 08:26:38

There is a word for an organisational belief that customers and users can only exist on the context of how the organisation itself defines them. Essentially it describes a fallacy, the belief that the only people that exist fit inside a clearly defined little box. Any ideas what it is? I've been unsuccessful with Google so…

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23-07-2017 9:26am

#1

grebtol2

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There is a word for an organisational belief that customers and users can only exist on the context of how the organisation itself defines them. Essentially it describes a fallacy, the belief that the only people that exist fit inside a clearly defined little box.

Any ideas what it is?

I've been unsuccessful with Google so far.

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#2 23-07-2017 12:40pm
hullaballoo

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Hmm, interesting question. I think I remember that concept being described in business strategy in college.

I'll see if I can dig out notes later.

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