Domestic Billing Refund Update - 21.07.2017

Irish Water: Daniel

Domestic Billing Refund Update: 

The Government has announced that water charge refunds will be issued in the Autumn and we are working to ensure that this can be achieved as efficiently and accurately as possible.
Our focus is to ensure a straightforward process for those who have made a payment to us, with minimal delay, once the Government has passed the necessary legislation and provided the funding required.
We will then communicate on what customers need to do to ensure their refund is paid.
We will also engage with customers whose addresses or other details have changed since they made a payment so that they can be refunded quickly and easily.

Why are refunds going to be paid now?

A Joint Oireachtas Committee on the Future Funding of the Domestic Water Supply held hearings earlier this year. One of their recommendations was that charging for domestic water cease and that customers who paid would get a refund.

When am I going to get my refund?


The timing of refunds is still to be determined by Government. Once the Government has passed the necessary legislation and provided the funding required, we will work to ensure that customers are clear on when they will receive a refund.

What do I need to do to get my refund?


Once the necessary government legislation is passed, Irish Water will communicate on what customers need to do to ensure their refund is paid. We want to ensure refunds are given, quickly and easily.

How will I get my refund?


The process of how customers will be refunded is yet to be decided by government, once it is Irish Water will communicate clearly on what customers need to do to ensure their refund is paid.

What if I have moved?
We will also engage with customers whose addresses or other details have changed since they made a payment so that they can be refunded quickly and easily.

I’m selling a property; how does this affect me?


Under legislation, a property seller needs to provide evidence that the property has no outstanding bills with Irish Water or that the property is not connected to the Irish Water network. Please log on to water.ie or contact us on Callsave 1850 448 448 or +353 1 707 2824, Monday to Friday 9am to 5:30pm, for more information on how you can obtain this documentation.


Will Irish Water continue to read the meters?

Yes, Irish Water will continue to read meters as they also give an insight into the extent and nature of network issues including leaks.

Is Irish Water continuing to install meters?


The first phase of household meter installations is due to complete in late 2016. Irish Water will continue to install meters on a case-by-case basis.

I’m a vulnerable customer, how will this affect me?


There will be no affect; Irish Water will continue to notify you regarding outages relevant to you. If you are not currently on the register and believe you should be, please click here to register online or contact us on Callsave 1850 448 448 or +353 1 707 2824, our lines are open from 9am - 5:30pm Monday to Friday. If you would like to complete your application in Irish, please call 1850 448 448 and dial 9.


I have mixed (household and business) water usage at my property, how will this affect me?


The Domestic Allowance(s) appropriate to you / your Local Authority area will continue to be discounted from your business water charges. Commercial charges are unaffected by the suspension. You will continue to be billed by your Local Authority pending transfer to Irish Water’s billing system. Please note that there will be no change to your water charges or billing frequency and you will receive separate communications regarding the timing of the transfer.

Update your account details:


If you need any details changed on your account, please call us on Callsave 1850 448 448, our lines are open from 9am-5.30pm Monday to Friday.

For more information, please visit: here