Eir installed line that can't deliver broadband

metricspaces

I've just moved into a new build house where Eir provided a phone line that is not capable of delivering broadband speeds, even though there is infrastructure within 20min of the development for broadband. Has anyone had a similar problem and had any luck with getting Eir to install a broadband capable line?

This new development is about 20m from a housing estate that has broadband capable lines (copper wires from house to cabinet, and fibre from cabinet to exchange).

Eir took the phone line for this new development from an old phone line that is about 10m from the new development. This phone line is copper wire directly to the exchange, about 2km away. It provides download speed of 1mbps!

The developer of this new development had to dig up the road from the new development to the housing estate that is 20m away in order to bring down services (water\sewerage). It seems crazy that Eir didn't bring down a broadband capable line from this housing estate at the same time.

I'm guessing the chances are pretty slim now of getting Eir to dig up the road and bring down a broadband capable line from the adjoining housing estate 20m away?

The Cush

metricspaces wrote: »

This phone line is copper wire directly to the exchange, about 2km away. It provides download speed of 1mbps!

Our line was measured at 4.4kms and is capable of between 3 and 6 Mbps. At 2kms your should be better than 1 Mbps.

What does the NBP map indicate for your location/eircode - http://www.dccae.gov.ie/en-ie/communications/topics/Broadband/national-broadband-plan/high-speed-broadband-map/Pages/Interactive-Map.aspx

Charles Babbage

The builder should have laid a conduit for Eircom when digging, builders seem to ignore broadband.
In the meantime, at 2Km your exchange line should still be more the 1Mbs, perhaps 7-8Mbs, so perhaps your modem hasn't fully trained or the profile is wrong and this at least could be improved.

metricspaces

Charles Babbage wrote: »

The builder should have laid a conduit for Eircom when digging, builders seem to ignore broadband.
In the meantime, at 2Km your exchange line should still be more the 1Mbs, perhaps 7-8Mbs, so perhaps your modem hasn't fully trained or the profile is wrong and this at least could be improved.

Yep, I think this is true. But even 7-8mbps is not worth it. I'd be better with 4G broadband.

Builder provided conduit. The problem is with where the phone line is taken from. I'm led to believe that Eir specify this, not the builder.

Eir decided the phone line should be taken from a telephone pole with a line going directly to the exchange. Rather than taking the line from adjoining housing estate that has copper to cabinet and fibre from cabinet to exchange.

metricspaces

The Cush wrote: »

Our line was measured at 4.4kms and is capable of between 3 and 6 Mbps. At 2kms your should be better than 1 Mbps.

What does the NBP map indicate for your location/eircode - http://www.dccae.gov.ie/en-ie/communications/topics/Broadband/national-broadband-plan/high-speed-broadband-map/Pages/Interactive-Map.aspx

On the map it says:

Property is in the BLUE AREA
Your premises is in an area where commercial operators are delivering or have indicated plans to deliver high speed broadband services. Please contact us at broadband@dccae.gov.ie to let us know if you cannot get High Speed Broadband from the providers in your area.

ED E

The neighboring cab was likely built to fit that estate. It would be abnormal for them to come from the premises side of that to feed another estate. They'd instead hit the main cable that feeds that cab which would be the same as coming from the pole.

The question is how big is the development? The solution you'd like would be your builder to duct to the entrance of the estate and OE would install a new copper cab and a new FTTC cab with all the kit that requires. This would require something around 80-100 homes or more though. For smaller builds its not cost effective.

metricspaces

ED E wrote: »

The neighboring cab was likely built to fit that estate. It would be abnormal for them to come from the premises side of that to feed another estate. They'd instead hit the main cable that feeds that cab which would be the same as coming from the pole.

The question is how big is the development? The solution you'd like would be your builder to duct to the entrance of the estate and OE would install a new copper cab and a new FTTC cab with all the kit that requires. This would require something around 80-100 homes or more though. For smaller builds its not cost effective.

There are only six houses in the development.

I'm wondering technically what would stop Eir connecting these new houses to the copper wires at the nearest point in the adjoining estate that is only 20m away?

ED E

Money.

They won't pay a cabling team to pull copper through that estate and over to you when its something they want rid of.

FTTC is fitted to existing cable paths as its the least labor intensive upgrade available.

metricspaces

The road from this new development to the adjoining estate had to be dug up to bring down water supplies. Would it not simply have been a case of adding separate piping into the trench for bringing phone line 20m down the road?

I'm assuming the same way they connected to the lines on existing telephone pole, they could have connected to existing underground lines in adjoining estate at nearest point 20m away and they wouldn't need to run separate copper wires to the cabinet?

ED E

Its quite possible that the nearest point wouldnt have 6 pairs free causing them to have to pull another 20pr or w/e from the cabinet.

metricspaces

In general, is it possible to pull additional lines from the cabinet or it requires digging up the ground?

ED E

If the ducting is clear its not too much trouble. If.

As Eir and SIRO are discovering a lot of late a large number of ageing ducts have collapsed since being installed. Then its becomes a big job.



Unfortunately you've no rights here so best bet is to find an alternative (Fixed Wireless, Cellular) until either FTTH rolls around or it doesnt and the department mark you down to get it as part of the NBP.

metricspaces

Thanks. Is there any avenue to persue to get the decision of what line was provided to be reviewed?

How does NBP work in terms of getting FTTH? If Eir have no plans to supply a property with FTTH then NBP can force Eir to provide the property with FTTH?

ED E

Not really no. Planning in HSQ think in bundles of 30 or 200, not 6. It would have been a local crew team manager who decided where made sense to do it but you've no contact with him (by design).


NBP can be summised with:
A. Are commercial operators serving or *just* about to serve you with 30Mb or more? If so we've got nothing to do with you.
B. If A is false then we'll pay a bidder (two areas to bid for) to serve you with such a service (likely 150Mb minimum). That could be Eir, SIRO, ENET.

A is better for you as it'll happen sooner, think 2019 vs 2022.

DRice

ED E wrote: »

Not really no. Planning in HSQ think in bundles of 30 or 200, not 6. It would have been a local crew team manager who decided where made sense to do it but you've no contact with him (by design).


NBP can be summised with:
A. Are commercial operators serving or *just* about to serve you with 30Mb or more? If so we've got nothing to do with you.
B. If A is false then we'll pay a bidder (two areas to bid for) to serve you with such a service (likely 150Mb minimum). That could be Eir, SIRO, ENET.

A is better for you as it'll happen sooner, think 2019 vs 2022.

But please clarify how will it happen? The man is in a blue area so he is not part of the NBP, but connected directly to an exchange miles away. Who exactly is going to upgrade him to broadband speeds?.. And when ?

DRice

ED E wrote: »

Not really no. Planning in HSQ think in bundles of 30 or 200, not 6. It would have been a local crew team manager who decided where made sense to do it but you've no contact with him (by design).


NBP can be summised with:
A. Are commercial operators serving or *just* about to serve you with 30Mb or more? If so we've got nothing to do with you.
B. If A is false then we'll pay a bidder (two areas to bid for) to serve you with such a service (likely 150Mb minimum). That could be Eir, SIRO, ENET.

A is better for you as it'll happen sooner, think 2019 vs 2022.

But please clarify how will it happen? The man is in a blue area so he is not part of the NBP, but connected directly to an exchange miles away. Who exactly is going to upgrade him to broadband speeds?.. And when ?

ED E

DRice wrote: »

But please clarify how will it happen? The man is in a blue area so he is not part of the NBP, but connected directly to an exchange miles away. Who exactly is going to upgrade him to broadband speeds?.. And when ?

He'll be revised into the NBP if Eir dont pass him with rural FTTH.

metricspaces

ED E wrote: »

He'll be revised into the NBP if Eir dont pass him with rural FTTH.

This property is in Dublin. So I guess rural FTTH does not apply and this means waiting until 2022?

ED E

The Naul is in Dublin but still rural, so dont count your chickens too fast. Check the other threads for areas being covered (for ex Malahide and Skerries are).

metricspaces

How do I determine if Eir plan to provide me with FTTH? Just ring up their customer care (who seem to have no information every time I ring other than telling me what my line is currently capable of).

If Eir have no plans to supply me with FTTH do I need to notify someone so I get in the NBP ? And am I looking at the 2022 timescale you mentioned earlier?

metricspaces

Charles Babbage wrote: »

In the meantime, at 2Km your exchange line should still be more the 1Mbs, perhaps 7-8Mbs, so perhaps your modem hasn't fully trained or the profile is wrong and this at least could be improved.

I tested 4G speed today at the property. It was struggling to get 7Mbs.

Possibly I'd still be better with a landline broadband if I can get even 7Mbs. Connection would be more stable? Less latency?

I initially signed up with Vodafone. Vodafone asked Eir to connect my line. Eir got KN to connect the line. So who should I get to help looking at getting from 1Mbps up to 7-9Mbps? Would this be Vodafone I'd ask for assistance?

The Cush

metricspaces wrote: »

How do I determine if Eir plan to provide me with FTTH? Just ring up their customer care (who seem to have no information every time I ring other than telling me what my line is currently capable of).

fibrepower@openeir.ie

Used by a few people here, direct from the horse's mouth, so to speak
http://www.boards.ie/vbulletin/showthread.php?p=103850597
http://www.boards.ie/vbulletin/showthread.php?p=103878305
http://www.boards.ie/vbulletin/showthread.php?p=103946241

metricspaces wrote: »

If Eir have no plans to supply me with FTTH do I need to notify someone so I get in the NBP ? And am I looking at the 2022 timescale you mentioned earlier?

Your earlier post answers the question

metricspaces wrote: »

On the map it says:

Property is in the BLUE AREA
Your premises is in an area where commercial operators are delivering or have indicated plans to deliver high speed broadband services. Please contact us at broadband@dccae.gov.ie to let us know if you cannot get High Speed Broadband from the providers in your area.

Johnboy1951

I doubt eir would have any interest in broadband problems on copper lines that are not connected to cabinets. [They are still obliged to provide a telephone service to those premises, and the copper line is sufficient for that purpose.]

Everything else will go to fibre (or wireless for very remote premises), and eventually the FTTC lines will also be changed to FTTH (years ahead it seems).

DRice

I am in a blue are and on dog slow speeds. I emailed the nationalbroadband plan like it said I and I was told they are "liasing" with commercial providers and have passed them on my details. I doubt this mean sh#t. I asked for clarification on whether I will be included in the nbd with the people in the amber areas. I await a reply. I don't expect any thing back.

metricspaces

DRice wrote: »

I am in a blue are and on dog slow speeds. I emailed the nationalbroadband plan like it said I and I was told they are "liasing" with commercial providers and have passed them on my details. I doubt this mean sh#t. I asked for clarification on whether I will be included in the nbd with the people in the amber areas. I await a reply. I don't expect any thing back.

At least you got a reply! Did you have to wait for long for a reply? I am waiting a week and no reply.

DRice

metricspaces wrote: »

At least you got a reply! Did you have to wait for long for a reply? I am waiting a week and no reply.

A few days but what good is a reply with nothing committal or action orientated in the response. I really feel at a loss here. I actually wish I was in an amber area instead, I feel I am in no man's land

metricspaces

I got a reply from OpenAir. Tender expected to be award late 2017. Then how long to provide services once tender is awarded? Am I looking at 2022 as DRice suggested :-( ? Or would the contract require the company deliver within a shorter period e.g. 1 year from awarding of contract?

Thank you for your recent query regarding the availability of fibre in your area.

Based on the information you provided, I have reviewed your details and I can advise you that fibre is currently not available at your location.

As your location is not included in open eir’s commercial fibre roll out plan it will be covered by the National Broadband plan network build.

Under this scheme the Government intends to intervene in non-commercial areas of the market to ensure through State subsidy that all premises in the country will receive high-speed broadband regardless of location. Open eir is participating in the NBP bid process and is one of three bidders shortlisted for the tender which is expected to be awarded in late 2017.

The Department of Communications, Climate Action & Environment expect the NBP network roll-out to be completed by 2022.

Please visit the below website to learn more about the NBP and to keep updated on the programme’s progress.

www.dccae.gov.ie.

Kind Regards,

John

Open Eir Fibre Power Team