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Need a receipt to prove my account is clear and up to date

  • 19-07-2017 3:45pm
    #1
    dondonb
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hi,we are currently trying to buy our council house,but they require proof that our account is clear 
    and up to date before we can even have the house valued. I've called Irish Water but they told me to email customer care. I emailed them but haven't had a reply.Its really starting to frustrate me,as I'm going round in circles trying to get someone to send out a simple piece of paper. Since payments have been suspended there will be no other bills being sent out so I need some sort of proof my account is paid up,can anyone help me with this please?


Comments

  • #2
    jcro
    Registered Users, Registered Users 2 Posts: 45 ✭jcro


    The irish watér website has a section called "my water " that should have all your billing history...
    Jcro.


  • #3
    Irish Water: Micheal
    Closed Accounts Posts: 141 ✭✭Irish Water: Micheal


    Hi dondonb,

    Thanks for your message.

    We are sorry to read that you are currently experiencing some inconvenience.

    If you PM the following details, we can look into this for you:

    - Name;
    - Address;
    - Contact number

    Kind regards,
    Micheal


  • #4
    cornflake1
    Registered Users, Registered Users 2 Posts: 228 ✭✭cornflake1


    Dear Micheal, I was also told by Irish Water today that I needed to contact customer care for a receipt to prove that the account is paid up to date. However, from the OP it looks like it is difficult to get a response. Can you arrange this for me? We cannot sign up to My Water as we are tenants moving out of a property and the account has been moved into the landlord's name. We need proof for the landlord that payments are up to date. We will also need this if there are refunds down the line. Thank you.


  • #5
    Irish Water: Daniel
    Closed Accounts Posts: 45 ✭Irish Water: Daniel


    Hi cornflake1,

    Thanks for your message.

    If you PM the following details, we can look into this for you:

    - Name;
    - Address;
    - Contact number; and
    - Email Address

    Thanks in advance,
    Daniel


  • #6
    redbel05
    Registered Users, Registered Users 2 Posts: 216 ✭✭redbel05


    Hi, I am in the same boat as the OP, but I can't remember if I paid the last bill, and need proof of clear account. Obviously, I don't mind paying whatever is owing if that's the case. Can anyone help me?


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  • #7
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi redbel05,
    redbel05 wrote: »
    Hi, I am in the same boat as the OP, but I can't remember if I paid the last bill, and need proof of clear account. Obviously, I don't mind paying whatever is owing if that's the case. Can anyone help me?
    We can certainly look into this for you, if you can confirm the following details by private message:

    - Name;
    - Address;
    - Contact number; and
    - If you are the named account holder.

    Thanks,
    Mairead


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