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Cannot login nor reset password nor register

  • 18-07-2017 7:53am
    #1
    jcn50
    Registered Users, Registered Users 2 Posts: 22 ✭


    Hi all,


    I have sent you a private message about this already. I am posting in the public thread to know if someone else is facing the same problems as me:
    * I have registered online using a past bill
    * When I try to login again with the correct password it says: "Please enter a valid username and password"
    * If I try to reset the password it says: "The details you entered are incorrect"
    * If I try to register again it says: "Already registered"

    Did I miss something, or a step like "Confirm your email address"?... But I did not receive any email from water.ie~


Comments

  • #2
    Irish Water: Aaron P
    Closed Accounts Posts: 178 ✭✭Irish Water: Aaron P


    jcn50 wrote: »
    Hi all,


    I have sent you a private message about this already. I am posting in the public thread to know if someone else is facing the same problems as me:
    * I have registered online using a past bill
    * When I try to login again with the correct password it says: "Please enter a valid username and password"
    * If I try to reset the password it says: "The details you entered are incorrect"
    * If I try to register again it says: "Already registered"

    Did I miss something, or a step like "Confirm your email address"?... But I did not receive any email from water.ie~
    Hi jcn50,

    Thanks for getting in touch.

    We are currently looking into this matter for you. A member of the team will respond to you via private message shortly.

    Kind regards,
    Aaron


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