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  • 17-07-2017 10:49am
    #1
    nikkifitz
    Registered Users, Registered Users 2 Posts: 6 ✭


    Hi there,
    I purchased something in a shop yesterday for 7.70€.
    I have noticed today - pending from my a/c is 57.70€
    I did not ask for cash back and also I did not get a receipt?
    How will I resolve this?
    Regards
    Nicola


Comments

  • #2
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    nikkifitz wrote: »
    Hi there,
    I purchased something in a shop yesterday for 7.70€.
    I have noticed today - pending from my a/c is 57.70€
    I did not ask for cash back and also I did not get a receipt?
    How will I resolve this?
    Regards
    Nicola
    Hi nikkifitz,

    Thanks for your post here on Boards. 

    We're sorry to hear this.

    If it is in your transactions in progress is may adjust itself correctly after 3-5 working days. 

    Please monitor your account and if after the timeframe the transaction does not correct itself you will need to contact our customer service desk on 0818 365 365 and an advisor will be happy to help you.

    I would also advise you to make the retailer aware of this.  

    Thanks

    Kareana

     


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