Trouble attaching doc

happywithlife

Hi all
I am having trouble attaching a document to an email at the moment - as soon as I right click instead of 'select' coming up the laptop freezes and just whirls around and around - I finally got it working last night after an hour or randomingky trying it but it's at it again now- it's a new ASUS laptop with windows 10 - what is going on with it?

Not tech savvy so please break down any instructions a la dummy style :-)

Thanks!

Atlantic Dawn

Are you using web based email or Outlook or what to send the mail from?
How big in size is the document?
What type of file is the document, do you have a program installed to open such a file?
Are you able to open the document?
Have you tried restarting the laptop?

happywithlife

Sorry using goggle chrome
Doc is a basic word doc not large at all
I don't have Microsoft office on the laptop so open it in - actually I'm not sure. Must be writer? I'm away from the laptop presently but can check when home again
Yes I can open and edit the doc in question and also open type up the email - the only problem is attaching the file
Yes I tried restarting the laptop

happywithlife

Oh and a Gmail
Account if that makes any difference

Atlantic Dawn

See what size in MB the file is, right click on it and select Properties and it will say how big it is. File size limit is 25MB for Gmail.

Have you tried sending any other files as attachments?

happywithlife

Sorry only getting back to you now.
Files are only 15/20kb
Had been sending files back and forth all week with no issues till last night and then this out of the blue.
It is taking ages for chrome to respond to any command- even to open up. Is it a matter of uninstalling it ?

happywithlife

Atlantic Dawn thanks for taking the time to reply!
After much frustration I just cleared the entire cookie/cache back to the beginning of time and it seems to have done the trick.
Oh the frustration earlier. Thank you.