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Formal Complaint - Have yet to hear back?

  • 12-07-2017 11:44AM
    #1
    oB1
    Registered Users, Registered Users 2 Posts: 706 ✭✭✭


    Hello,

    I wrote a formal letter of complaint dated June 29 addressed to the Complaints Department on Baggot Street, I have yet to recieve a response of any kind.

    Just wondering if i should be expecting a response soon or is there some way i can chase this up?

    Thank you in advance.


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    oB1 wrote: »
    Hello,

    I wrote a formal letter of complaint dated June 29 addressed to the Complaints Department on Baggot Street, I have yet to recieve a response of any kind.

    Just wondering if i should be expecting a response soon or is there some way i can chase this up?

    Thank you in advance.
    Hi oB1,

    Thanks for contacting us on Boards.

    Once we receive the letter from you, our Customer Complaints team will respond to you within five working days of this. Your response may be on its way to you now in the post. To follow up on this please call our BOI Direct team on 0818 365365 which is available 8am to midnight Monday to Friday and 9am to 6pm on weekends.

    If we can help with anything else please let us know.

    Thanks,
    Sarah


  • #3
    oB1
    Registered Users, Registered Users 2 Posts: 706 ✭✭✭oB1


    Bank of Ireland: Sarah wrote: »
    oB1 wrote: »
    Hello,

    I wrote a formal letter of complaint dated June 29 addressed to the Complaints Department on Baggot Street, I have yet to recieve a response of any kind.

    Just wondering if i should be expecting a response soon or is there some way i can chase this up?

    Thank you in advance.
    Hi oB1,

    Thanks for contacting us on Boards.

    Once we receive the letter from you, our Customer Complaints team will respond to you within five working days of this. Your response may be on its way to you now in the post. To follow up on this please call our BOI Direct team on 0818 365365 which is available 8am to midnight Monday to Friday and 9am to 6pm on weekends.

    If we can help with anything else please let us know.

    Thanks,
    Sarah
    Sorry Sarah, i did not get a notification for this post. Yes, i have since received the letter, thank you for the information

    Rob


  • #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Rob,

    Glad to hear this and thanks for letting us know.

    Have a nice weekend.
    Tara


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