Buyitdirect.ie - Query?

bloodyhawk

Placed an order with them couple of days ago for items costing around 900.
All seemed fine until I got weird requests from them.

Dear xxxx
Thank you for your recent order.
Please provide a daytime landline number (work or home) where we can contact you. Your order may not be processed until we have spoken to you as we need to pass your order through our security checks.

Keep in mind they have already taken the money out from my credit card
This message was a little confusing to me, as they didn't mention how I was supposed to provide them with the phone number, so i decided to call them.
I explained to them that I did not have a landline, but had a mobile phone number which I have already specified.

The person I was speaking with strictly insistent for the landline number for security reasons as to confirm if I was really in the country or not.
How does that make sense exactly? Can they not see which country code I am calling from?

Anyway, as I told them that I didn't have a landline they were now persistent on having my identification sent out to them?
As soon as I refused to provide any personal details of myself, the woman who I was talking with just hung up without saying anything.
Couple of minutes later I get this message

Dear xxxx
Thank you for your recent order.

Unfortunately we have failed to pass your order through our security checks. Due to the amount of fraudulent orders we receive it is in our interest to protect the customer as well as ourselves.

We will need you to take a camera phone picture of the following items in order for us to process the order.
* Front of card (you may cover the first 12 digits of the 16 digit long card number)
* Photographic id ( passport, driving licence Etc )

Please email this to: paymentsteam@buyitdirect.co.uk

This is the first time I had to deal with this type of problem.
What do you guys recommend I do. Should I just cancel and get a refund, or send them the details they require? I've spoken with my credit card company they said I needed to wait 5 working days until I could make a claim.

me_irl

https://www.buyitdirect.ie/content/terms-and-conditions

5.2 The Customer acknowledges that it may be required by the Seller to provide proof address and identification (in the form of photo identification) prior to delivery being made.

bloodyhawk

me_irl wrote: »

https://www.buyitdirect.ie/content/terms-and-conditions

Thank you for that. Unfortunately I haven't read the terms and conditions prior.
Have you perhaps any experience with them? Are they trustworthy?

coylemj

bloodyhawk wrote: »

Are they trustworthy?

The thread title (which, in case you change it, contains the word 'SCAM' in caps) would suggest that you've already made your mind up on that one.

runawaybishop

bloodyhawk wrote: »

Thank you for that. Unfortunately I haven't read the terms and conditions prior.
Have you perhaps any experience with them? Are they trustworthy?

Bought a fridge off them a couple weeks back, no issues.

bloodyhawk

runawaybishop wrote: »

Bought a fridge off them a couple weeks back, no issues.

Did they ask you of the same details?

runawaybishop

bloodyhawk wrote: »

Did they ask you of the same details?

Nope, no questions. My card is verified by visa though.

CeilingFly

So a company asks to confirm details and you call it a scam!!!????

Do you understand the word "defamation" - I suggest you look it up.


You also don't understand how online purchasing works. A card processor processes the payment on behalf of the website. Website never sees the card details.

If some details don't match details held by card company, it can raise a flag.

If they deliver and it turns out to be fraud, they are 100% responsible for the amount of the order under cardholder not present rules.

So maybe change the title of your defamatory title.

Btw, a quick Google shows it had a turnover of £120 million last year, based in Huddersfield and net assets of £9m.

bloodyhawk

CeilingFly wrote: »

So a company asks to confirm details and you call it a scam!!!????

Do you understand the word "defamation" - I suggest you look it up.


You also don't understand how online purchasing works. A card processor processes the payment on behalf of the website. Website never sees the card details.

If some details don't match details held by card company, it can raise a flag.

If they deliver and it turns out to be fraud, they are 100% responsible for the amount of the order under cardholder not present rules.

So maybe change the title of your defamatory title.

Btw, a quick Google shows it had a turnover of £120 million last year, based in Huddersfield and net assets of £9m.

What's with your condescending attitude, I just asked a simple question. I did not accuse of them being a scam. I was wondering If they were in the first place, hence the question mark. I know how online purchases work just fine, I've been doing it for the past 10 years, and yet not even once had I faced this very similar circumstance. It is funny you accuse me of defamation, cause Quick Google search also shows how much complaints the company itself gets regarding the orders, and arrivals. I wanted to give them the benefit of the doubt, and not judge them by the reviews. That is the sole reason for my thread, to get a second opinion from the people of the boards. Yet here you are pointing fingers, without fully grasping the situation. You know, if maybe the company handled things a little bit more professionally (I.e not hung up, and instead explained further details to reassure me) maybe then I wouldn't of bothered to make any kind of threads! When a company gives you suspicions of any kind, especially such a poorly received one from the Irish community, it is inevitable to have some doubts. As the problem is already sorted your unesesery input won't be required anymore, but in future, please, I ask of you to understand the boat that someone else might be coming from.

Victor

bloodyhawk wrote: »

How does that make sense exactly? Can they not see which country code I am calling from?

Phone numbers can be spoofed.

bloodyhawk

Victor wrote: »

Phone numbers can be spoofed.

Yes, I understood that after little bit of more research. Thank you for that, Victor.
Just curious though, why do other companies not take such a measures? Like I said in the previous post ,10 years online shopping from all around the world, countless different companies, prices ranging from 5 to over a 1000, and not even once did they ask me to provide the same details as they were?

coylemj

bloodyhawk wrote: »

What's with your condescending attitude, I just asked a simple question. I did not accuse of them being a scam. I was wondering If they were in the first place, hence the question mark.

Correction: Four questions marks after 'SCAM' in caps in the thread title.

Yes, technically you did not accuse them of being a scam but when you throw mud in all directions, some of it is likely to hit your 'unintended' target.

bloodyhawk

coylemj wrote: »

Correction: Four questions marks after 'SCAM' in caps in the thread title.

Yes, technically you did not accuse them of being a scam but when you throw mud in all directions, some of it is likely to hit your 'unintended' target.

Yes, cause Four question marks (how you so blatantly pointed out) instead of one makes any difference or adds any significant meaning. Have you ever thought that maybe, just maybe I used caps and those extra 3 question marks to get people's attention fast, as I was worried? Not technically, no. I literally haven't accused anyone. Maybe if you were little bit more observent you would see, that The advise I was seeking for is stated in the OP, "last paragraph". Wait, in fact here is the quote.

What do you guys recommend I do. Should I just cancel and get a refund, or send them the details they require

My God, my second reply asks if they are trustworthy or not. I sincerely hope that clears it up for you. There was no mud thrown in any direction. You are just trying to start a fuss by over assuming something that wasn't even there in the first place!

OK, as the original question has been answered, it's time to close this thread before it turns into a slanging match!