I can't login to Electric Ireland

Noemid

Hi,
I try to login to Electric Ireland website, and I can't.

I have already registered all requested information (account number, email, password, etc) and when I try to login, this message appears:

Contact system administrator quoting the following details
Error Code: 8001.500  Request Id: 703faa44-00dc-4fc3-a421-86f16be0187e

Please, could you help me?

Thanks!

Electric Ireland: Anna

Hi there,

We are sorry to read you are having trouble logging into your Account Online.

Can you please try logging in from another device or try a different browser and let us know if the system persists?

Thanks,
Anna

________

Noemid

Electric Ireland: Anna wrote: »

Hi there,

We are sorry to read you are having trouble logging into your Account Online.

Can you please try logging in from another device or try a different browser and let us know if the system persists?

Thanks,
Anna

________

Hi Anna,

Thank you for the reply. Yes, I have already tried with different browsers, with the same result.

Thanks,

Noemi

Electric Ireland: Anna

Hi Noemid,

Thank you for getting back to us.

This issue has been escalated to the relevant department and is being looked into. We are sorry for any inconvenience this may have caused.

If you have any queries about your Electric Ireland account, just send us a private messaage with the following details:

- Your full name
- Your account number
- The first line of your address
- Your contact number or date of birth
- Confirmation you are the account holder (Yes/No)

We can then check your account for you as soon as possible.

Thanks,
Anna

________

wiz569

Same here cannot log in using FF,Chrome or Edge

Electric Ireland: Anna

Hi there, 

Thank you for getting in touch. 

Can you please try to log in from another device? 

If the problem persists, can you please advise what error you're getting when trying to log in? 

Thanks, 
Anna

wiz569

Electric Ireland: Anna wrote: »

Hi there, 

Thank you for getting in touch. 

Can you please try to log in from another device? 

If the problem persists, can you please advise what error you're getting when trying to log in? 

Thanks, 
Anna

Just logged in from my phone now no problem, but no joy from PC ,on the PC when I press the login button the screen flashes as if it was about to log in but it doesn't.

Electric Ireland: Anna

Hi there, 

Thank you for getting back to us. 

We recommend deleting your cookies and your browser history and trying again. 

Also please make sure that you enter the your username and password manually rather than having the details auto-filled. 

If you have any other queries, please don't hesitate to contact us. 

Thanks, 
Anna

wiz569

Electric Ireland: Anna wrote: »

Hi there, 

Thank you for getting back to us. 

We recommend deleting your cookies and your browser history and trying again. 

Also please make sure that you enter the your username and password manually rather than having the details auto-filled. 

If you have any other queries, please don't hesitate to contact us. 

Thanks, 
Anna

Already tried all that I'm afraid its definately your end,its not the first time its happened either

Thanks

Electric Ireland: Anna

Hi there, 

Thank you for getting back to us. 

We are unaware of any issues in regards to logging into Online Billing from desktop at the moment. 

Can you please send us a private message with the following details:

- Your full name as it appears on your Electric Ireland account
- Your account number
- The first line of your address
- Your contact number or date of birth
- Confirmation you are the account holder (Yes/No)

We can then look into this for you. 

Thanks, 
Anna

danjo-xx

no problem logging on here this evening with FF

Lorrainefoley

I can’t login and I have cleared the browsing history and cookies and tried using a different device and browser but this keeps coming up. Apple has done an update, not sure if that effects the login. Can anyone help? 
 [font=Helvetica, Arial, "Arial Narrow", sans-serif]Error Code: 8001.500[/font][font=Helvetica, Arial, "Arial Narrow", sans-serif] [/font]
[font=Helvetica, Arial, "Arial Narrow", sans-serif]Request Id: 5e8c0b0b-722d-410e-8cda-cd05bad409b9 [/font]

Electric Ireland: Aoife

Hi Lorraine, 

We are sorry to read this. 

This sounds like a temporary error. Some customers are reporting issues logging in this morning. Can you please try again later?

If you need any information from your account, please send us your account details via private message and we can check this for you. 

We would need: 

- Your name as it appears on the account
- Your account number
- The first line of your address
- Your contact number
- Confirmation you are the account holder (Yes/No)

Kind regards, 
Aoife