Strong chemical taste from drinking water (Stillorgan area)

applicantmel

Can you tell me if there is a problem in the Stillorgan area? There has been a very strong chemical/earthy taste for the last week or more.
Thanks

Irish Water: Mairead

Hi applicantmel,

applicantmel wrote: »

Can you tell me if there is a problem in the Stillorgan area? There has been a very strong chemical/earthy taste for the last week or more.
Thanks

If you send the following details by private message we can follow up on this for you?

- Name;
- Address; and
- Contact number.

Thanks,
Mairead

Gemma Dundrum

Yes there's a strong earthy taste on the water in Ballinteer for the past week or so. I reported it to Irish Water today and they are looking into it. 

Irish Water: Aaron P

Gemma Dundrum wrote: »

Yes there's a strong earthy taste on the water in Ballinteer for the past week or so. I reported it to Irish Water today and they are looking into it. 

Hi Gemma Dundrum,


Thanks for getting in touch and for highlighting this.


If you would like us to look into your own case, and provide further updates, please send the following details via private message:


- Name;
- Address; and
- Contact number.


Kind regards,
Aaron

applicantmel

Gemma Dundrum wrote: »

Yes there's a strong earthy taste on the water in Ballinteer for the past week or so. I reported it to Irish Water today and they are looking into it. 

Thanks Gemma, I reported it too and they said they will look into it also. Hope you get it sorted.
Mel

john kinsella

Same here in Sandyford. Water is undrinkable. The tastes is very earthy is the only way to describe it have had to stock up on bottled water for the office.
Something to do with the Stillorgan reservoir I would imagine

Irish Water: Daniel

john kinsella wrote: »

Same here in Sandyford. Water is undrinkable. The tastes is very earthy is the only way to describe it have had to stock up on bottled water for the office.
Something to do with the Stillorgan reservoir I would imagine

Hi John,

We can investigate this for you If you would like to send your query by PM.


If you could send the following details please and we will be more than happy to help you:


- Name;
- Address; and
- Contact Number


As soon as we receive these details, we will look into your query straight away.


Thanks,
Daniel

Manzoor14

Having the same issue in Ballinteer as well, seems to have gotten more pungent over the last day or two, couldn't stomach drinking it last night!

Irish Water: Daniel

Manzoor14 wrote: »

Having the same issue in Ballinteer as well, seems to have gotten more pungent over the last day or two, couldn't stomach drinking it last night!

Hi Manzoor14,

If you could also send the following details via PM please and we will be more than happy to help you:

- Name;
- Address; and
- Contact Number

Thanks in advance,
Daniel

Manzoor14

PM sent.

Irish Water: Mairead

Hi Manzoor14,

Manzoor14 wrote: »

PM sent.

Thanks for the update and a member of our team will respond to you by PM as soon as possible.

Thanks,
Mairead

john kinsella

Is there any update on what is happening here?

The taste of the water seems to be getting worse.

Everywhere in Sandyford I have tried the water it has had the horrible earthy taste (gym, two coffee shops and my office)

Surely Irish Water must know what is happening by now?

Irish Water: Micheal

Hi John,

Thanks for your message.

Would you mind sending the following details by PM please and we will be more than happy to follow up:

- Name;
- Address; and
- Contact Number

Kind regards,
Micheal

john kinsella

Irish Water: Micheal wrote: »

Hi John,

Thanks for your message.

Would you mind sending the following details by PM please and we will be more than happy to follow up:

- Name;
- Address; and
- Contact Number

Kind regards,
Micheal

Hi Micheal,

I don't need to talk about a specific account. I was just wondering what is happening in the Sandyford / Stillorgan / Ballinteer area. There is obviously something wrong with the reservoir in Stillorgan as it is the areas fed by this that have the problem.

Is it safe to drink?

Irish Water: Micheal

Hi John,

Thank you for your message.

We are currently following up with your local Water Department in Dun Laoghaire Rathdown County Council in relation to this query and we will return with a response shortly.

Thank you for your patience.

Kind regards,
Micheal

applicantmel

john kinsella wrote: »

Is there any update on what is happening here?

The taste of the water seems to be getting worse.

Everywhere in Sandyford I have tried the water it has had the horrible earthy taste (gym, two coffee shops and my office)

Surely Irish Water must know what is happening by now?

Hi John,
Irish water came out and flushed the pump outside my house. However, this has made no difference, the water tastes so bad it is almost undrinkable. In fact we are worried that there is some contamination seeping into the water that comes in to our house it tastes that bad.

I told Irish Water that the flush had no effect but I have had no further contact with them. I can't believe that the only way to contact them is via this board. Their customer service is very poor, I can't get over how poor it is - and I was one of the fools who paid my water charges. I PM'd one of the Irish water reps on this board to organise for them to come out to my house but nothing has happened since then.

As far as I am aware the water in this area is not supplied by the Stillorgan reservoir - I know this because I attended the public meetings regarding their plans to cover the reservoir. Water in this area comes from Vartry.

I will update here if I have any resolution with this. 

Irish Water: Micheal

Hi applicantmel,

Thanks for your message.

We're very sorry to hear that you are continuing to experience some inconvenience.

Our Operations line is open 24 hours a day for customer queries related to water supply on 1850 278 278. Alternatively, we are on Twitter @IWCare and contactable via our website, www.water.ie.

A member of our team will follow up with you shortly via PM in relation to your query.

Kind regards,
Micheal

Irish Water: Micheal

Hi john kinsella,

Thanks for your patience.

We have received an update in relation your query regarding water quality.

The areas of Ballinteer, Churchtown, Sandyford, parts of Dundrum and surrounding areas are supplied by the Ballyboden Water Supply Zone which has undergone an initiative to monitor and remove topsoil from the local reservoir in the area. These works include the following:

- Increased Falconry activity to keep bird life around the reservoir to a minimum
- Maintain reservoir fencing and request further fencing around the reservoir
- Increased patrols of the open storage reservoir in Ballyboden
- Increased sampling within the Ballyboden Water Supply Zone

Water quality on the Ballyboden Water Supply Zone is routinely tested and all sampling is compliant with EU Drinking Water Regulations.

Irish Water will continue to monitor works at the Ballyboden reservoir at the highest priority.

We hope you find this information helpful.

Kind regards,
Micheal

Inviere

So to clarify, "the reason the water tastes so dirty in the reported areas is because Irish Water have increased efforts to make it cleaner."

Lu Tze

We are also in the Sandyford area, and we can see sediment in the water, clearly visible (these are not small particles). I have taken a picture from this morning, water from the kitchen tap, which is fed directly from the mains, in a white bottomed beaker (link below). We are going to get a the water tested. Will Irish water retrospectively cover the cost of this if the sample proves not to be in compliance with the European Communities Drinking Water Regulations, 2000 S.I. No. 439?

Water

Irish Water: Siobhan

Hi Inviere and Lu Tze,

Inviere wrote: »

So to clarify, "the reason the water tastes so dirty in the reported areas is because Irish Water have increased efforts to make it cleaner."

Lu Tze wrote: »

We are also in the Sandyford area, and we can see sediment in the water, clearly visible (these are not small particles). I have taken a picture from this morning, water from the kitchen tap, which is fed directly from the mains, in a white bottomed beaker (link below). We are going to get a the water tested. Will Irish water retrospectively cover the cost of this if the sample proves not to be in compliance with the European Communities Drinking Water Regulations, 2000 S.I. No. 439?

We have received the below response in relation to the water quality in areas served by Ballyboden Reservoir.

Irish Water is aware of a number of recent complaints from customers in relation to the odour and taste of drinking water supplied from the Ballyboden Reservoir. This reservoir is an uncovered treated water reservoir and there is a project currently underway on-site to deliver a covered reservoir by Quarter 4 2018.

The sampling results for the reservoir indicate the presence of very low levels of an organic compound called Geosmin. It can result in some people detecting a slightly earthy taste or odour from their drinking water.

We can confirm that there is no threat to public health and all samples comply with the Drinking Water Regulations. We have increased our normal water quality sampling programme as a precaution to keep the situation under close review. We have put in place measures at the reservoir site to address this issue.

The areas that are supplied by this reservoir include:

Terenure
Rathgar
Rathmines
Donnybrook
Dartry
Milltown
Rathfarnahm
Dundrum
Ballinteer
Stillorgan
Sandyford

We hope this information will be of help. If you have any further queries, please let us know.

Kind Regards,
Siobhan

Galadriel

Irish Water: Siobhan wrote: »

Hi Inviere and Lu Tze,

Inviere wrote: »

So to clarify, "the reason the water tastes so dirty in the reported areas is because Irish Water have increased efforts to make it cleaner."

Lu Tze wrote: »

We are also in the Sandyford area, and we can see sediment in the water, clearly visible (these are not small particles). I have taken a picture from this morning, water from the kitchen tap, which is fed directly from the mains, in a white bottomed beaker (link below). We are going to get a the water tested. Will Irish water retrospectively cover the cost of this if the sample proves not to be in compliance with the European Communities Drinking Water Regulations, 2000 S.I. No. 439?

We have received the below response in relation to the water quality in areas served by Ballyboden Reservoir.

Irish Water is aware of a number of recent complaints from customers in relation to the odour and taste of drinking water supplied from the Ballyboden Reservoir. This reservoir is an uncovered treated water reservoir and there is a project currently underway on-site to deliver a covered reservoir by Quarter 4 2018.

The sampling results for the reservoir indicate the presence of very low levels of an organic compound called Geosmin. It can result in some people detecting a slightly earthy taste or odour from their drinking water.

We can confirm that there is no threat to public health and all samples comply with the Drinking Water Regulations. We have increased our normal water quality sampling programme as a precaution to keep the situation under close review. We have put in place measures at the reservoir site to address this issue.

The areas that are supplied by this reservoir include:

Terenure
Rathgar
Rathmines
Donnybrook
Dartry
Milltown
Rathfarnahm
Dundrum
Ballinteer
Stillorgan
Sandyford

We hope this information will be of help. If you have any further queries, please let us know.

Kind Regards,
Siobhan

Hi

I'm in Rathmines and the water tastes awful lately, is the covered reservoir project still due to be completed by the end of this year?

Many thanks

Galadriel

Irish Water: Niamh

Hi Galadriel,

Galadriel wrote: »

Irish Water: Siobhan wrote: »

Hi Inviere and Lu Tze,

Inviere wrote: »

So to clarify, "the reason the water tastes so dirty in the reported areas is because Irish Water have increased efforts to make it cleaner."

Lu Tze wrote: »

We are also in the Sandyford area, and we can see sediment in the water, clearly visible (these are not small particles). I have taken a picture from this morning, water from the kitchen tap, which is fed directly from the mains, in a white bottomed beaker (link below). We are going to get a the water tested. Will Irish water retrospectively cover the cost of this if the sample proves not to be in compliance with the European Communities Drinking Water Regulations, 2000 S.I. No. 439?

We have received the below response in relation to the water quality in areas served by Ballyboden Reservoir.

Irish Water is aware of a number of recent complaints from customers in relation to the odour and taste of drinking water supplied from the Ballyboden Reservoir. This reservoir is an uncovered treated water reservoir and there is a project currently underway on-site to deliver a covered reservoir by Quarter 4 2018.

The sampling results for the reservoir indicate the presence of very low levels of an organic compound called Geosmin. It can result in some people detecting a slightly earthy taste or odour from their drinking water.

We can confirm that there is no threat to public health and all samples comply with the Drinking Water Regulations. We have increased our normal water quality sampling programme as a precaution to keep the situation under close review. We have put in place measures at the reservoir site to address this issue.

The areas that are supplied by this reservoir include:

Terenure
Rathgar
Rathmines
Donnybrook
Dartry
Milltown
Rathfarnahm
Dundrum
Ballinteer
Stillorgan
Sandyford

We hope this information will be of help. If you have any further queries, please let us know.

Kind Regards,
Siobhan

Hi

I'm in Rathmines and the water tastes awful lately, is the covered reservoir project still due to be completed by the end of this year?

Many thanks

Galadriel

My apologies about the delay with my response. I have been following up on this query for you and I can confirm that this reservoir has been covered.

If you are still experiencing an unusual taste to your cold kitchen tap's supply, please PM us with your full name, address and contact number and a member of our team will investigate for you.

Kind regards,
Niamh