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can i go into branch with photo id?

  • 29-06-2017 7:58pm
    #1
    melaniechantel
    Registered Users, Registered Users 2 Posts: 2 ✭


    So, I have two questions 

    1) I have forgot the pin to my card, and if I go in with photo ID to any branch will they remind me my pin right there without sending it to me in the post?
    and
    2) If they don't, can I still withdrawal money from any branch with photo id? 

    So I'm wondering does it have to be the branch I set up the card with.

    Thanks,
    Melanie


Comments

  • #2
    TheShow
    Registered Users, Registered Users 2 Posts: 1,158 ✭✭✭TheShow


    1.  no, nobody in the bank knows or has access to your pin number.

    2. yes, that should not be an issue.


  • #3
    melaniechantel
    Registered Users, Registered Users 2 Posts: 2 ✭melaniechantel


    Perfect, thanks a million!


  • #4
    Victor
    Registered Users, Registered Users 2 Posts: 78,577 ✭✭✭✭Victor


    They may be able to allow you more tries of the PIN without your card ending up blocked.

    They just might be able to reset your PIN, i.e. allow you create a new PIN there and then.

    Make sure you use a staffed branch.


  • #5
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    melaniechantel wrote: »
    So, I have two questionsÂ

    1) I have forgot the pin to my card, and if I go in with photo ID to any branch will they remind me my pin right there without sending it to me in the post?
    and
    2) If they don't, can I still withdrawal money from any branch with photo id?Â

    So I'm wondering does it have to be the branch I set up the card with.

    Thanks,
    Melanie
    Hi melaniechantel,

    Thanks for getting contact with us here.

    A PIN reminder for your card would have to be sent out to you in the post, you can order this through the "Ask a question" section on your 365 online profile or by calling our customer service team on 0818 365 365 and the advisers there will be able to order a replacement PIN for you.

    You can also call into a branch with Photo ID and withdraw money from your account anytime before you receive this PIN.
    You can check the times of cash services in any of our branches here.

    Thanks again,
    Darren.


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