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IPTV service(Not Eir) is being blocked by Eir

  • 24-06-2017 08:30AM
    #1
    A2LUE42
    Registered Users, Registered Users 2 Posts: 2,616 ✭✭✭


    Hi. My IPTV service is being blocked by the modem or by eir since last week. I have checked everything else and have even brought the receiver box into my neighbors where it works without issue. Can you please advise what settings I need to modify on my modem to stop this from being blocked.


Comments

  • #2
    [Deleted User]
    Posts: 1,211 ✭✭✭ [Deleted User]


    Have you tried changing the dns on the device

    google
    8.8.8.8
    8.8.4.4
    cisco opendns
    208.67.222.222
    208.67.220.220


  • #3
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi A2LUE42,


    I'm sorry to hear this.


    I would recommend contacting our technical support team on 1890 260 260 or freephone 1901 for the best support on this issue.


    Thanks,
    Anna


  • #4
    Gregheno83
    Registered Users, Registered Users 2 Posts: 1 ✭Gregheno83


    I have the exact same issue as have many of these IPTV boxes running in my families houses help someone please.

    This is also affecting some that are using Sky Broadband too although they piggy back off Eir anyway

    This is a farce we pay for this service they have no right to block this..


  • #5
    vandriver
    Registered Users, Registered Users 2 Posts: 3,476 ✭✭✭vandriver


    Gregheno83 wrote: »
    I have the exact same issue as have many of these IPTV boxes running in my families houses help someone please.

    This is also affecting some that are using Sky Broadband too although they piggy back off Eir anyway

    This is a farce we pay for this service they have no right to block this..
    Was there anything in the T&C's about not using the network for illegal activities?


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Gregheno83 wrote: »
    I have the exact same issue as have many of these IPTV boxes running in my families houses help someone please.

    This is also affecting some that are using Sky Broadband too although they piggy back off Eir anyway

    This is a farce we pay for this service they have no right to block this..
    Hi Gregheno83, 

    Thanks for getting in touch with us. 

    The best advice I can offer is to contact our support team on 1890 260 260, they'll be able to assist you with this. 

    Thanks 

    Tracey 


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  • #7
    corks finest
    Registered Users, Registered Users 2 Posts: 8,880 ✭✭✭corks finest


    Gregheno83 wrote: »
    I have the exact same issue as have many of these IPTV boxes running in my families houses help someone please.

    This is also affecting some that are using Sky Broadband too although they piggy back off Eir anyway

    This is a farce we pay for this service they have no right to block this..

    VPN might also sort it, VF don't block


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