An Post breakages

ardinn

Im sure this has been asked before here but cant see anything.

Long story short, sent a parcel with AP and they snapped it in half along the way! Standard post an the AP website says it isnt insured, but surely Paying €10 for the postage they have some responsibility???

Any help appreciated!

Kimbot

The an post website is correct, standard post is not insured.

ardinn

jonnycivic wrote: »

The an post website is correct, standard post is not insured.

Any they have no responsibility to ensure safe arrival of package??

Seems a bit off!

I do realize I should have insured it but have sent loads of stuff with no problems - Just got pics back from receiver and it looks like someone stood on it!!!!

whiterebel

ardinn wrote: »

Any they have no responsibility to ensure safe arrival of package??

Seems a bit off!

I do realize I should have insured it but have sent loads of stuff with no problems - Just got pics back from receiver and it looks like someone stood on it!!!!

They are paid to move it from A to B, not to insure it. If there is no signature on receipt, how would you prove that An Post damaged it, and not the receiver?

ytpe2r5bxkn0c1

If you want it insured then pay for insurance. You paid for delivery only. They may well say it was incorrectly packaged, if it could be snapped in half.

ardinn

Lorelei Fat Vanity wrote: »

If you want it insured then pay for insurance. You paid for delivery only. They may well say it was incorrectly packaged, if it could be snapped in half.

I truly believe someone deliberately tried to break it along with everything else, It was a ugly stik 50lb boat fishing rod - they are virtualy unbreakable!! (virtually, obviously) it would have needed a fair belt - there is videos of people online trying to break them and failing!!

Im getting more angry the more I think of it! It had to be deliberate! :mad:

archer22

ardinn wrote: »

I truly believe someone deliberately tried to break it along with everything else, It was a ugly stik 50lb boat fishing rod - they are virtualy unbreakable!! (virtually, obviously) it would have needed a fair belt - there is videos of people online trying to break them and failing!!

Im getting more angry the more I think of it! It had to be deliberate! :mad:

I see your point..it would take enormous force to break a boat rod :eek:

ytpe2r5bxkn0c1

ardinn wrote: »

I truly believe someone deliberately tried to break it along with everything else, It was a ugly stik 50lb boat fishing rod - they are virtualy unbreakable!! (virtually, obviously) it would have needed a fair belt - there is videos of people online trying to break them and failing!!

Im getting more angry the more I think of it! It had to be deliberate! :mad:

It's an enormous leap to say that somebody in An Post deliberately broke it.

ED E

Just remember what kinda of people end up working in these jobs. Not always the cream of the crop.

davo10

ED E wrote: »

Just remember what kinda of people end up working in these jobs. Not always the cream of the crop.

Bit of an unfair generalisation there?

ardinn

Lorelei Fat Vanity wrote: »

It's an enormous leap to say that somebody in An Post deliberately broke it.

Not when you know what they broke - continued increasing pressure was needed to snap this! More weight than something heavy falling on it or someone standing on it!

FreshCoffee

I recommend you pursue this through the An Post complaints procedure outlined here:

www.anpost.ie/AnPost/MainContent/Customer+Service/Customer+Charter/Feedback+and+complaints/

www.anpost.ie/AnPost/MainContent/Customer+Service/Contact+Us/Complaint+Resolution

In particular, I recommend (based on your description) that your complaint be based on "mistreatment of post" and that you avoid claiming based on any type of accidental damage as they are more likely to push back based on their T&C's. It seems like you can provide a strong argument and photos that it was mistreated. They will of course still push back but their procedure above (which they are required to have by law) includes your right to take the issue to the Customer Advocate, Comreg (probably useless) and the small claims court (costs €25) and if the value is significant it may be worth your while doing so.

ardinn

FreshCoffee wrote: »

I recommend you pursue this through the An Post complaints procedure outlined here:

www.anpost.ie/AnPost/MainContent/Customer+Service/Customer+Charter/Feedback+and+complaints/

www.anpost.ie/AnPost/MainContent/Customer+Service/Contact+Us/Complaint+Resolution

In particular, I recommend (based on your description) that your complaint be based on "mistreatment of post" and that you avoid claiming based on any type of accidental damage as they are more likely to push back based on their T&C's. It seems like you can provide a strong argument and photos that it was mistreated. They will of course still push back but their procedure above (which they are required to have by law) includes your right to take the issue to the Customer Advocate, Comreg (probably useless) and the small claims court (costs €25) and if the value is significant it may be worth your while doing so.

Thanks for that - I may follow it up this way.

amtc

The comreg decision and the resultant code of complaint handling is designed to put you back in the position should proper delivery have been effected. I actually worked on both sides on this specific issue. The example always given was that if you missed out on a tender because of late delivery you couldn't claim for that but even in the case of standard post you could claim for the cost of the envelope postage printing etc. If you need the details of the customer advocate pm me

CeilingFly

Was it packaged properly?

We send glass with an post - over 200 packages a week. Probably one breakage a month.

We are responsible for packing properly and understanding how a package travels.

We understand that packages move about and other packages can fall over, so packing is the key. If a 20kg box of papers falls at a certain angle onto something not well packaged, it will cause damage.

The application of fragile labels helps too.

ardinn

CeilingFly wrote: »

Was it packaged properly?

We send glass with an post - over 200 packages a week. Probably one breakage a month.

We are responsible for packing properly and understanding how a package travels.

We understand that packages move about and other packages can fall over, so packing is the key. If a 20kg box of papers falls at a certain angle onto something not well packaged, it will cause damage.

The application of fragile labels helps too.

Yes, it was very well packaged, fragile tape all over it too. wrapped in a cloth bag, wrapped in paper, then wrapped in shredded cardboard, then boxed in heavy duty 2 layer cardboard.

CeilingFly

ardinn wrote: »

Yes, it was very well packaged, fragile tape all over it too. wrapped in a cloth bag, wrapped in paper, then wrapped in shredded cardboard, then boxed in heavy duty 2 layer cardboard.

Then maybe look at a "mishandling" report.

It does suggest something heavy fell on it - I've seen how parcels are handled, mostly they are in cages and safe, but oversized items can be moved manually and this means they are not protected within a cage.

ardinn

It was oversized allright - 6ft in length - ill post pics in a bit!