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Data Removal

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  • 20-06-2017 7:47pm
    #1
    MissShihTzu
    Registered Users Posts: 1,080 ✭✭✭


    Hi

    I had services provided to me by a business. I terminated the service, but would like the company to remove my personal details.

    How would I go about this?

    TIA :)


Comments

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    #2
    Atlantic Dawn
    Registered Users Posts: 81,537 ✭✭✭✭Atlantic Dawn
    M


    Depends on the business, some businesses like financial services and telecoms companies will be required by law to store your details for 5 or 6 years.


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    #3
    dreamers75
    Registered Users Posts: 20,558 ✭✭✭✭dreamers75


    Ask them for it.

    Depending on the data and the nature of the business dictates how long they have to keep it.

    They can give you a copy of anything they hold but may have to hold onto details depending on the above.

    IE: If it was a bank and they gave you a loan they have to keep that data for 7 years.

    IE if it was communications between you only then its 1 year after end of contract. But they may have a policy thats longer or shorter.


    Next year this will change but thats the gist of it.


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    #4
    MissShihTzu
    Registered Users Posts: 1,080 ✭✭✭MissShihTzu


    Thanks for the responses. It wasn't a loan or anything financial. It was a domestic service that was provided. But my details were kept on the company's database.


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    #5
    dreamers75
    Registered Users Posts: 20,558 ✭✭✭✭dreamers75


    MissShihTzu wrote: »
    Thanks for the responses. It wasn't a loan or anything financial. It was a domestic service that was provided. But my details were kept on the company's database.

    Then ask them to remove it, not sure what it was but if you paid them for something they have a data retention policy which they will gladly furnish you with.

    If they dont then its a simple delete operation.


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    #6
    MissShihTzu
    Registered Users Posts: 1,080 ✭✭✭MissShihTzu


    I spoke to the Data Protection Commissioner office yesterday.

    It seems I can issue a demand for removal under Section 6 of the 2003 & 2008 Data Protection Act, and the supplier has 40 days to comply and advise they have done so in writing.

    Thank you all for taking the time to help.


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    #7
    the_pen_turner
    Registered Users Posts: 7,506 ✭✭✭the_pen_turner


    how does this work from the business side . surely they have to keep record for a set time. what would happen if they were audited


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    #8
    MissShihTzu
    Registered Users Posts: 1,080 ✭✭✭MissShihTzu


    I would assume anything financial will be kept i.e. records of invoices issued and payments received. They have to be kept for at least six years. But that wasn't what I was talking about.


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    #9
    Senna
    Registered Users Posts: 8,800 ✭✭✭Senna


    MissShihTzu wrote: »
    Thanks for the responses. It wasn't a loan or anything financial. It was a domestic service that was provided. But my details were kept on the company's database.

    If it was a service that you paid for, they can't just delete all info related to you the minute the contract ended.

    What data do you want deleted? Their information on your account?


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    #10
    the_pen_turner
    Registered Users Posts: 7,506 ✭✭✭the_pen_turner


    its very hard to understand what your talking about op.


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    #11
    MissShihTzu
    Registered Users Posts: 1,080 ✭✭✭MissShihTzu


    I was talking about removing personal details as per OP. I spoke to the Data Commissioner's office yesterday and explained the situation to them.

    Obviously, I am not going to put up all the gory details, but the advice they gave based on what I have told them, is that I can indeed issue a demand for removal under the terms of the act quoted. The supplier then has 40 days to comply.


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    #12
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #13
    the_pen_turner
    Registered Users Posts: 7,506 ✭✭✭the_pen_turner


    MissShihTzu wrote: »
    I was talking about removing personal details as per OP. I spoke to the Data Commissioner's office yesterday and explained the situation to them.

    Obviously, I am not going to put up all the gory details, but the advice they gave based on what I have told them, is that I can indeed issue a demand for removal under the terms of the act quoted. The supplier then has 40 days to comply.

    of course your not going to give any details.
    but a point towards the area would help.
    i fail to see any situation where a company would have info that was not also their info. like a sales situation.


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    #14
    Senna
    Registered Users Posts: 8,800 ✭✭✭Senna


    Can the company charge the person to remove the data, or is that my imagination


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    #15
    dreamers75
    Registered Users Posts: 20,558 ✭✭✭✭dreamers75


    What we do and what everyone else will do is remove the OPs Name and Address from our audit able invoices and put the word redacted. We will keep record of payment for 6 years but not from who and mostly for what and how much.

    We offer a service to the public that the public would want data removed from so thats what we do.
    Senna wrote: »
    Can the company charge the person to remove the data, or is that my imagination


    Yes.


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