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Dell delivered a cancelled order

  • 20-06-2017 5:05pm
    #1
    The_Valeyard
    Closed Accounts Posts: 12,452 ✭✭✭✭


    Howdy everyone,

    So I ordered a work PC from Dell a while back now, they lost the order (literally they had no idea what happened to it) So told me they would send another one into production but id be waiting another six weeks. This did not suit me, so I cancelled the order, Dell said this was ok, Dell refunded the money, I thought all was fine.

    Courier company tried to deliver the original lost PC on Monday, I rejected the delivery. They arrived back today with the order, and a neighbour signed for it instead.

    Ive emailed Dell about the delivery, but surely I should not have to pay any charges for returning the product and Dell cannot force the amount of money out of my account?


Comments

  • #2
    njs030
    Closed Accounts Posts: 4,030 ✭✭✭njs030


    No they can just arrange a courier to collect it from you.


  • #3
    The_Valeyard
    Closed Accounts Posts: 12,452 ✭✭✭✭The_Valeyard


    notjustsweet wrote: »
    No they can just arrange a courier to collect it from you.

    That's fine. I could write a book at this stage of my experience with Dell.


  • #4
    ssmith6287
    Registered Users, Registered Users 2 Posts: 1,341 ✭✭✭ssmith6287


    Fair play to you for being honest. I'm sure if you were that way inclined you could have easily protested that you never signed for a machine and never received it


  • #5
    bmm
    Registered Users, Registered Users 2 Posts: 912 ✭✭✭bmm


    Many moons ago it was explained to me that Dells internet sales were not connected in any way to their "actual" sales system which meant an employee has to print out your order and type it into the "actual" system . If this is still going on then there is no wonder orders are getting lost!!


  • #6
    The_Valeyard
    Closed Accounts Posts: 12,452 ✭✭✭✭The_Valeyard


    they told me it's to be collected tomorrow between 8am-6pm.

    I wont be sitting around the house waiting for them, if I'm there they can take it otherwise they will have to reschedule.


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  • #7
    The_Valeyard
    Closed Accounts Posts: 12,452 ✭✭✭✭The_Valeyard


    Ha!
    Just got an email at 12.20 this morning. That they will arrange a collection this morning between 9-12........

    They must have time travel abilities.


  • #8
    seagull
    Registered Users, Registered Users 2 Posts: 2,342 ✭✭✭seagull


    Give them a time that is convenient to you that they can collect it. Tell them if that doesn't suit them, they can have the option of paying you for a full day waiting around on them.


  • #9
    The_Valeyard
    Closed Accounts Posts: 12,452 ✭✭✭✭The_Valeyard


    courier arrived this morning with a second PC????

    Refused delivery.


  • #10
    5rtytry56
    Closed Accounts Posts: 2,828 ✭✭✭5rtytry56


    So DELL has'nt really modernized it's delivery system since the late '90s. Disappointing though not surprising.


  • #11
    The_Valeyard
    Closed Accounts Posts: 12,452 ✭✭✭✭The_Valeyard


    Courier arrived this evening......its gone.


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