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Incorrect tv in box

  • 17-06-2017 7:57pm
    #1
    louise1985
    Registered Users, Registered Users 2 Posts: 112 ✭✭


    Hi All,
    I purchased two Samsung TVs from an electrical store about 4 weeks back.
    As it was a new house we only opened the large of the two tv as the smaller one was going to be hung up.
    Today we open it to hang it and find an old cello brand tv and an old remote. The box was sealed when we got it.
    How do we stand rights wise here? Never thought of checking cause it was sealed and totally freaking now that they won't believe us when we return it.
    Thanks


Comments

  • #2
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 84,707 ✭✭✭✭Atlantic Dawn
    M


    Call the shop and they can investigate, may be some return they didn't check.


  • #3
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,680 ✭✭✭✭TheDriver


    The shop will prob know what you're talkin about when they investigate. They couldn't afford the bad press either. How did u pay??


  • #4
    louise1985
    Registered Users, Registered Users 2 Posts: 112 ✭✭louise1985


    Hi all,
    Thanks for the replied I got sorted. They said they never seen a case like this before but it looked like a manufacturer issue as all the packaging and certain items that should have been in the box were


  • #5
    colm_mcm
    Registered Users, Registered Users 2 Posts: 73,520 ✭✭✭✭colm_mcm


    Are Vestel making TVs for Samsung now?


  • #6
    byte
    Moderators, Regional North West Moderators Posts: 19,157 Mod ✭✭✭✭byte
    byte


    colm_mcm wrote: »
    Are Vestel making TVs for Samsung now?
    I don't believe so no, anyway, I also haven't seen any Cello TV that was a typical Vestel product.

    I'd imagine somebody boxed a faulty Cello TV to return in a Samsung box, and then maybe somebody else figured it was a Samsung and put it in with other Samsung TV's in the store... and they're trying to deflect their mistake.


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