Query about returning item bought from Next UK website

Danick · 06-06-2017 6:02pm #1

I bought a top from Next UK website and had it delivered by Parcel motel - it turns out that the top is too big and I need to return it. I need some advice:

1. Can I return it to an Irish Next store since I bought it on the UK website?

2. What is the best method to send it back to Next.co.uk - when I try Parcel Motel it only offers NEXT Ireland as an option - there is no mention of Next.co.uk

I would be very grateful if someone could hep me with this query.

Thanks

km991148 · 06-06-2017 6:07pm

Does next use CollectPlus? If so I think PM supports that?

Danick · 06-06-2017 6:25pm

Thanks but I googled it and NEXT are not listed on collect plus - any other ideas?

km991148 · 06-06-2017 6:34pm

Danick wrote: »

Thanks but I googled it and NEXT are not listed on collect plus - any other ideas?

What options are on the return slip?

Surely you can just post it back to next?

Danick · 06-06-2017 6:37pm

Parcel motel won't post to a P.O.Box - do you think I could send it via the post office or is there any other method?

Thanks

Danick · 06-06-2017 6:52pm

Options are just to stick label on return parcel but its a UK label and I can't risk just sending it as I might never get my money back.

Scraggs · 06-06-2017 7:15pm

You should be able to exchange it for a different size or get a credit note (at managers discretion) in an Irish store. Otherwise you should just pay cost of postage with An Post if you want a refund.

Danick · 06-06-2017 7:37pm

Scraggs wrote: »

You should be able to exchange it for a different size or get a credit note (at managers discretion) in an Irish store. Otherwise you should just pay cost of postage with An Post if you want a refund.

Thanks - I think I'll use An Post.

gizmo81 · 06-06-2017 7:39pm

I have bought from Topman and Burton online and returned to the stores in Jervis. I can't see it being any different with Next.

km991148 · 06-06-2017 8:12pm

It will be fine for an exchange as long as they stock it in Irish stores.

Just say you lost the receipt and they will exchange - but if you do and the item goes on sale, you will only get the last sale price.

Danick · 07-06-2017 7:45am

Unfortunately - its a Lacoste top and they don't stock them in Irish stores they have them on their online site alright so I think I will have to use An Post and send it back to the UK.

km991148 wrote: »

It will be fine for an exchange as long as they stock it in Irish stores.

Just say you lost the receipt and they will exchange - but if you do and the item goes on sale, you will only get the last sale price.

Query about returning item bought from Next UK website

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