Unable to send mail from my 6s using my eircom mail

Stimpyone

Hi,

Can you help me please, because it's driving me mad.

This is a recent issue as I've had several smartphones previously and was always able to receive mail.

This is the problem.

• I can receive mail but am unable to send mail using my eircom account.
• The issue is the same whether I’m connected to Wi-Fi, 3G or 4G.
• I can send and receive mail through web mail on my PC.
• I can send mail from my phone using Gmail.
  

[*]

Current outgoing mail settings

mail1.eircom.net

SSL         On

Port       25




 When I try to verify the SMPT server I get the error message “mail1eircom.net is not responding”




Many thanks
Tom.

davo2001

Should SSL not be on port 465?

Kildafornia

Stimpyone wrote: »

Hi,

Can you help me please, because it's driving me mad.

This is a recent issue as I've had several smartphones previously and was always able to receive mail.

This is the problem.

• I can receive mail but am unable to send mail using my eircom account.
• The issue is the same whether I’m connected to Wi-Fi, 3G or 4G.
• I can send and receive mail through web mail on my PC.
• I can send mail from my phone using Gmail.
  
  
  

[*]

Current outgoing mail settings

mail1.eircom.net

SSL         On

Port       25




 When I try to verify the SMPT server I get the error message “mail1eircom.net is not responding”




Many thanks
Tom.

[*]

Outgoing (SMTP) Port should be 465 with SSL on, or Port 587 with SSL Off.
I think Eir have a problem with an unverified certificate, I had months of email problems with mail. It works better using webmail.

eir: Anna

Stimpyone wrote: »

Hi,

Can you help me please, because it's driving me mad.

This is a recent issue as I've had several smartphones previously and was always able to receive mail.

This is the problem.

• I can receive mail but am unable to send mail using my eircom account.
• The issue is the same whether I’m connected to Wi-Fi, 3G or 4G.
• I can send and receive mail through web mail on my PC.
• I can send mail from my phone using Gmail.
  
  
  

[*]

Current outgoing mail settings

mail1.eircom.net

SSL         On

Port       25




 When I try to verify the SMPT server I get the error message “mail1eircom.net is not responding”




Many thanks
Tom.

[*]
Hi Kildafornia,


Thanks for getting in touch and I'm sorry to hear this.


Can you please advise of your handset make and model and I can then query this with our technical support team for you?


Thanks,
Anna

Stimpyone

eir: Anna wrote: »

Stimpyone wrote: »

Hi,

Can you help me please, because it's driving me mad.

This is a recent issue as I've had several smartphones previously and was always able to receive mail.

This is the problem.

• I can receive mail but am unable to send mail using my eircom account.
• The issue is the same whether I’m connected to Wi-Fi, 3G or 4G.
• I can send and receive mail through web mail on my PC.
• I can send mail from my phone using Gmail.
  
  
  
  
  

[*]

Current outgoing mail settings

mail1.eircom.net

SSL         On

Port       25




 When I try to verify the SMPT server I get the error message “mail1eircom.net is not responding”




Many thanks
Tom.

[*]
Hi Kildafornia,


Thanks for getting in touch and I'm sorry to hear this.


Can you please advise of your handset make and model and I can then query this with our technical support team for you?


Thanks,
Anna

[*]
Hi Anna,

It's a Apple 6s. I previously had a 5s and had no issues. My wife also has a 6s and is experiencing the exact same problem.

Thanks,
Tom.

eir: Anna

I would follow the below instructions as [font=Calibri, sans-serif]it seems you may have SSL authentication ‘on’ for the STMP server settings, this will hopefully solve the problem:[/font]
[font=Calibri, sans-serif] [/font]
[font=Calibri, sans-serif]iPhone / iPad – find Settings Icon  [/font]
[font=Calibri, sans-serif]Click  -   on Settings[/font]
[font=Calibri, sans-serif]Click  -   on Mail, Contacts and Calendars[/font]
[font=Calibri, sans-serif]Under Accounts Select your Email Account[/font]
[font=Calibri, sans-serif]Click  -   on your Account again[/font]
[font=Calibri, sans-serif]Scroll to the bottom of the account screen and click  -   on Advanced[/font]
[font=Calibri, sans-serif]Scroll to the bottom and under Incoming Settings.[/font]
[font=Calibri, sans-serif]On the Outgoing Mail Server Tap/Click  -   on the SMTP server[/font]
[font=Calibri, sans-serif]Click  -   on the Primary Server[/font]
[font=Calibri, sans-serif]Under Outgoing Mail Server Use SSL turn that off and Authentication 'None'[/font]
[font=Calibri, sans-serif]Click  -   Account in the upper left-hand corner[/font]
[font=Calibri, sans-serif]Click  -   Done again[/font]


[font=Calibri, sans-serif]Please let me know if this works.[/font]


[font=Calibri, sans-serif]Thanks,[/font]
[font=Calibri, sans-serif]Anna[/font]

Stimpyone

eir: Anna wrote: »

I would follow the below instructions as [font=Calibri, sans-serif]it seems you may have SSL authentication ‘on’ for the STMP server settings, this will hopefully solve the problem:[/font]
[font=Calibri, sans-serif] [/font]
[font=Calibri, sans-serif]iPhone / iPad – find Settings Icon  [/font]
[font=Calibri, sans-serif]Click  -   on Settings[/font]
[font=Calibri, sans-serif]Click  -   on Mail, Contacts and Calendars[/font]
[font=Calibri, sans-serif]Under Accounts Select your Email Account[/font]
[font=Calibri, sans-serif]Click  -   on your Account again[/font]
[font=Calibri, sans-serif]Scroll to the bottom of the account screen and click  -   on Advanced[/font]
[font=Calibri, sans-serif]Scroll to the bottom and under Incoming Settings.[/font]
[font=Calibri, sans-serif]On the Outgoing Mail Server Tap/Click  -   on the SMTP server[/font]
[font=Calibri, sans-serif]Click  -   on the Primary Server[/font]
[font=Calibri, sans-serif]Under Outgoing Mail Server Use SSL turn that off and Authentication 'None'[/font]
[font=Calibri, sans-serif]Click  -   Account in the upper left-hand corner[/font]
[font=Calibri, sans-serif]Click  -   Done again[/font]


[font=Calibri, sans-serif]Please let me know if this works.[/font]


[font=Calibri, sans-serif]Thanks,[/font]
[font=Calibri, sans-serif]Anna[/font]

Hi Anna,

No luck, I already have SSL turned off in the outgoing mail settings.

Still getting an SMPT error "mail1.eircom.net is not responding"

Many thanks

eir: Anna

Can you please PM me your email address and full name and confirm if you are an eir broadband customer?

Thanks,
Anna