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Last Week's Top Five Queries (Week Ending 28.05.2017)

  • 29-05-2017 2:27pm
    #1
    Irish Water: Siobhan
    Closed Accounts Posts: 172 ✭✭


    1. Why is our tap water making us sick. Can't even bath my kids in it!

    If you would like us to follow up on any water quality queries you might have, please provide the following details by PM.

    - Name;
    - Address; and
    - Contact number.


    2. The meter covers have fresh markings?

    If you have noticed markings on a meter cover and are concerned about this, please send a photo by PM and we can investigate this further.


    3. Are there Chloramines in Irish water?


    Monochloramine is not monitored at our water treatment plants as monochloramine is not used as a disinfectant in the treatment process. In fact, monochloramine is not used in any of Irish Water’s treatment plants in Ireland. 

    Our treatment plants use sodium hypochlorite or chlorine gas to disinfect the water and this is monitored through the continuous measurement of free chlorine in the drinking water leaving the treatment plant.

    For example, the average chlorine level in the Portlaoise water supply over the past two years was 0.36mg/L with a maximum of 0.69mg/L (as recorded from our regulatory monitoring programme). The average total chlorine concentration was 0.41mg/L with a maximum of 0.77mg/L. These levels are not excessive in relative terms.


    4. Moving out of Apartment, All Bills Paid - Require Letter Stating This

    If you are moving out of your home, we advise you contact us up to 10 days prior to the move on 1850 448 448, between 9am and 5:30pm Monday to Friday.

    You can then PM us here with the following details and we can provide you with a statement that your account is up to date.

    - Name;
    - Address; 
    - Contact number; 
    - Confirm if you are the account holder.

    Alternatively, you can email customerservice@water.ie asking for proof that the account is up to date and a member of the team will be happy to help.


    5. DCC plan to waste a lot of water !

    As the redevelopment of College Green is not an Irish Water project, it would be best to direct this query to Dublin City Council and An Bord Pleanala.


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