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Modem not working

  • 28-05-2017 9:10am
    #1
    homewardbound11
    Registered Users, Registered Users 2 Posts: 930 ✭✭✭


    Eir ,

    You have done it again .

    My modem is faulty and you have given me 2 options .
    Pay for euros to replace your modem that belongs to you .your responsibility .

    Or
    Sign up for a 12 month contract and have one for free .

    I am now going to cancel my account .

    Monday eir will loose a customer of 20 years over a new policy costing 40 euros .


Comments

  • #2
    eir: Anna
    Closed Accounts Posts: 807 ✭✭✭eir: Anna


    Hi homewardbound11,


    I am very sorry to hear this.

    I'm afraid a replacement modem has a charge of €59.99 if a customer is not in a contract as per our terms and conditions.

    Could you please PM me your account number and full name and I will look into this for you?

    Thanks,
    Anna


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