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Gstatic linked to IP?

  • 25-05-2017 8:18pm
    Closed Accounts Posts: 2,436 ✭✭✭ One_Of_Shanks

    Hi everyone, need some help please.

    My Mum's laptop somehow got the gstatic virus.
    It's quite bad, it prevents web-pages from loading 80% of the time and took her to a page saying gstatic.

    So I asked her to send it up to me to look at (she lives near someone who works part-time with me) and I couldnt see any sign of it when I connected her laptop to our internet in work.
    But I ran malwarebytes and removed whatever it found just to play safe.

    So then I sent it back down down to her expecting a call tonight to say job done but no.
    It's there as soon as she logs in to the internet in her house again.

    So is this somehow linked to her IP? Is that possible?

    And if so how can I fix it for her without a very long drive to her house?

    Any help would smashing, thanks :)