Long connection time over wifi

gerrybbadd

Hi,

I commenced my broadband service with Eir just yesterday.

Pretty much all my devices are very slow to connect to the WiFi. I have full signal, but apps on Web pages on my phone take ages to connect. Once they do, the speed is very fast.

For instance, using the speed test app on my phone, it might take 2 minutes to find a server, but when it does, I'm showing download speeds greater than 70mb. (it's fibre).

I've noticed this issue on my laptop also.

What could the problem be? I have the Eir TV also, and have heard this can pull from the broadband speed. But the box isn't even switched on currently, and the connection speed is still very slow.

Any ideas?

gerrybbadd

Further to this, apps like Spotify don't work now at all, because it takes so long to make a connection.

This could be a deal breaker for me

spix

gerrybbadd wrote: »

Hi,

I commenced my broadband service with Eir just yesterday.

Pretty much all my devices are very slow to connect to the WiFi. I have full signal, but apps on Web pages on my phone take ages to connect. Once they do, the speed is very fast.

For instance, using the speed test app on my phone, it might take 2 minutes to find a server, but when it does, I'm showing download speeds greater than 70mb. (it's fibre).

I've noticed this issue on my laptop also.

What could the problem be? I have the Eir TV also, and have heard this can pull from the broadband speed. But the box isn't even switched on currently, and the connection speed is still very slow.

Any ideas?

Nothing to do with Eir TV, even if you were using it at same time it would only take a small amount of bandwidth

The problem sounds wifi related, either something wrong with router, its settings or interference

BoycieIRL

gerrybbadd wrote: »

Hi,

I commenced my broadband service with Eir just yesterday.

Pretty much all my devices are very slow to connect to the WiFi. I have full signal, but apps on Web pages on my phone take ages to connect. Once they do, the speed is very fast.

For instance, using the speed test app on my phone, it might take 2 minutes to find a server, but when it does, I'm showing download speeds greater than 70mb. (it's fibre).

I've noticed this issue on my laptop also.

What could the problem be? I have the Eir TV also, and have heard this can pull from the broadband speed. But the box isn't even switched on currently, and the connection speed is still very slow.

Any ideas?

Hi gerrybbadd,
From experience the issue maybe with the modem config.
Are you on efibre and have the Huawei F2000. If so you may resolve your issue by changing the config. If you log on to the modem and change from the default setting which is to use IPV4 + IPV6 to using IPV4 you may resolve the issue. If you can not do this then ring the support desk and ask them to remotely connect to your modem and change it to use IPV4 only.
Worked for me with similar symptoms.
Rgds
Noel

gerrybbadd

BoycieIRL wrote: »

gerrybbadd wrote: »

Hi,

I commenced my broadband service with Eir just yesterday.

Pretty much all my devices are very slow to connect to the WiFi. I have full signal, but apps on Web pages on my phone take ages to connect. Once they do, the speed is very fast.

For instance, using the speed test app on my phone, it might take 2 minutes to find a server, but when it does, I'm showing download speeds greater than 70mb. (it's fibre).

I've noticed this issue on my laptop also.

What could the problem be? I have the Eir TV also, and have heard this can pull from the broadband speed. But the box isn't even switched on currently, and the connection speed is still very slow.

Any ideas?

Hi gerrybbadd,
From experience the issue maybe with the modem config.
Are you on efibre and have the Huawei F2000. If so you may resolve your issue by changing the config. If you log on to the modem and change from the default setting which is to use IPV4 + IPV6 to using IPV4 you may resolve the issue. If you can not do this then ring the support desk and ask them to remotely connect to your modem and change it to use IPV4 only.
Worked for me with similar symptoms.
Rgds
Noel

Hi Noel,

Yes, it's efibre and the Huawei F2000.

Thanks a million for that, i'll try that out once i get home this evening. Cheers

eir: Anna

Hi gerrybbadd,


Thanks for getting in touch and I'm sorry to hear this.


I would recommend contacting our technical support team to troubleshoot this on 1890 260 260 or freephone 1901.


Thanks,
Anna

gerrybbadd

BoycieIRL wrote: »

gerrybbadd wrote: »

Hi,

I commenced my broadband service with Eir just yesterday.

Pretty much all my devices are very slow to connect to the WiFi. I have full signal, but apps on Web pages on my phone take ages to connect. Once they do, the speed is very fast.

For instance, using the speed test app on my phone, it might take 2 minutes to find a server, but when it does, I'm showing download speeds greater than 70mb. (it's fibre).

I've noticed this issue on my laptop also.

What could the problem be? I have the Eir TV also, and have heard this can pull from the broadband speed. But the box isn't even switched on currently, and the connection speed is still very slow.

Any ideas?

Hi gerrybbadd,
From experience the issue maybe with the modem config.
Are you on efibre and have the Huawei F2000. If so you may resolve your issue by changing the config. If you log on to the modem and change from the default setting which is to use IPV4 + IPV6 to using IPV4 you may resolve the issue. If you can not do this then ring the support desk and ask them to remotely connect to your modem and change it to use IPV4 only.
Worked for me with similar symptoms.
Rgds
Noel

Hi Again Noel,

tried out your suggestion - worked instantly.

Thank you so much!

itsnotmyfault

BoycieIRL wrote: »

Hi gerrybbadd,
From experience the issue maybe with the modem config.
Are you on efibre and have the Huawei F2000. If so you may resolve your issue by changing the config. If you log on to the modem and change from the default setting which is to use IPV4 + IPV6 to using IPV4 you may resolve the issue. If you can not do this then ring the support desk and ask them to remotely connect to your modem and change it to use IPV4 only.
Worked for me with similar symptoms.
Rgds
Noel

Hi, I've been having the same issues as the op for months now. Got e-fibre installed in august last year and was great for the first few months with instant and quick wireless connection.

Then all of a sudden a number of months ago there was a long delay before connection but speed wasn't an issue once it connected.

I've gone into my router settings but it didn't appear that it's configured with IPv6 at all.
ADSL IPv4 status is disconnected.
VDSL IPv4 status is connected.
GE WAN IPv4 status is disconnected.
UMTS IPv4 status is disconnected.

If I edit any of the above none are set up to use IPv6 and IPv4, just IPv4.

Are the above settings correct?

When I got onto eir describing the issue the guy on the phone couldn't wait to get me off the phone with his very helpful suggestion of "just change the WiFi channel". Needless to say that made no difference.

Appreciate any advice.

eir: Anna

itsnotmyfault wrote: »

BoycieIRL wrote: »

Hi gerrybbadd,
From experience the issue maybe with the modem config.
Are you on efibre and have the Huawei F2000. If so you may resolve your issue by changing the config. If you log on to the modem and change from the default setting which is to use IPV4 + IPV6 to using IPV4 you may resolve the issue. If you can not do this then ring the support desk and ask them to remotely connect to your modem and change it to use IPV4 only.
Worked for me with similar symptoms.
Rgds
Noel

Hi, I've been having the same issues as the op for months now. Got e-fibre installed in august last year and was great for the first few months with instant and quick wireless connection.

Then all of a sudden a number of months ago there was a long delay before connection but speed wasn't an issue once it connected.

I've gone into my router settings but it didn't appear that it's configured with IPv6 at all.
ADSL IPv4 status is disconnected.
VDSL IPv4 status is connected.
GE WAN IPv4 status is disconnected.
UMTS IPv4 status is disconnected.

If I edit any of the above none are set up to use IPv6 and IPv4, just IPv4.

Are the above settings correct?

When I got onto eir describing the issue the guy on the phone couldn't wait to get me off the phone with his very helpful suggestion of "just change the WiFi channel". Needless to say that made no difference.

Appreciate any advice.

Hi itsnotmyfault,
 
Thanks for getting in touch. 

Can you please PM me your account details and I will follow this up with the relevant department?

Thanks, 
Anna. 

itsnotmyfault

eir: Anna wrote: »

Hi itsnotmyfault,
 
Thanks for getting in touch. 

Can you please PM me your account details and I will follow this up with the relevant department?

Thanks, 
Anna. 

PM Sent.

eir: Anna

No problem.

I'm currently working through my PM's and I will be in touch shortly.

Thanks, 
Anna.

itsnotmyfault

I still haven't got this resolved and assume nobody else is having the same issue.

Anna has tried to help but unfortunately to no avail.

Anybody any suggestions. I have sent another pm to Anna.

Cheers!

eir: Adam

itsnotmyfault wrote: »

I still haven't got this resolved and assume nobody else is having the same issue.

Anna has tried to help but unfortunately to no avail.

Anybody any suggestions. I have sent another pm to Anna.

Cheers!

Hi itsnotmyfault,

I am very sorry to hear that you're still experiencing these issues. Anna is currently out of the office but if you PM me your details I will look into this for you.

- Adam

gerrybbadd

I'm still having issues myself. 

The Eir Vision TV service is shocking also. Virtually unwatchable, constantly freezing every few seconds. Even on recordings

eir: Adam

gerrybbadd wrote: »

I'm still having issues myself. 

The Eir Vision TV service is shocking also. Virtually unwatchable, constantly freezing every few seconds. Even on recordings

Hi gerrybbadd,

I'm very sorry to hear of the issues you're experiencing with your service. Have you been speaking to our technical support team about this?

- Adam

gerrybbadd

eir: Adam wrote: »

gerrybbadd wrote: »

I'm still having issues myself. 

The Eir Vision TV service is shocking also. Virtually unwatchable, constantly freezing every few seconds. Even on recordings

Hi gerrybbadd,

I'm very sorry to hear of the issues you're experiencing with your service. Have you been speaking to our technical support team about this?

- Adam

I haven't had a chance yet Adam. 

eir: Adam

gerrybbadd wrote: »

eir: Adam wrote: »

gerrybbadd wrote: »

I'm still having issues myself. 

The Eir Vision TV service is shocking also. Virtually unwatchable, constantly freezing every few seconds. Even on recordings

Hi gerrybbadd,

I'm very sorry to hear of the issues you're experiencing with your service. Have you been speaking to our technical support team about this?

- Adam

I haven't had a chance yet Adam. 

If you give them a ring on 1890260260 or free phone 1901 they should be able to look into this for you.

- Adam

itsnotmyfault

eir: Adam wrote: »

itsnotmyfault wrote: »

I still haven't got this resolved and assume nobody else is having the same issue.

Anna has tried to help but unfortunately to no avail.

Anybody any suggestions. I have sent another pm to Anna.

Cheers!

Hi itsnotmyfault,

I am very sorry to hear that you're still experiencing these issues. Anna is currently out of the office but if you PM me your details I will look into this for you.

- Adam

Forwarded on pm that i sent Anna.

eir: Anna

I have received your PM and will respond to you shortly.

Thanks,
Anna

eir: Anna

Hi gerrybbadd,


Can you please PM me your account number and full name?


Thanks,
Anna