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Received txt re high usage on broadband only FTTH account.

  • 25-05-2017 10:19am
    #1
    knipex
    Registered Users, Registered Users 2 Posts: 2,018 ✭✭✭


    I was requested to contact eir.

    I have made 4 attempts to ring the 1800 312 012 number.


    First time I had to hang up after 30 minuts on hold. Secodn time 40 minutes and last time 45 minutes..

    I contacted webchat and they inform em that my first bill was issued Monday (myeir app say's no bill has been issued and I have not received a bill by e-mail) and that as my first bill is for a full month and a partial month that it has exceeded my credit limit of €70. I need to make an immediate payment or my FTTH connection will be cut off. I have no exceed a FTU allowance..

    First question : How can I have exceeded my credit limit on a fixed cost monthly billed account and paid on direct debit ?


    Second question : How can my account be under threat of stop when i have not actually received a bill, nor, from what I can see, has one been issued ?

    Third question : How do i speak to someone in eir without spending hours on hold ? I work during the open hours and have spent my lunch on hold on 3 separate occasions.

    Fourth question : If I have to how do I actually pay the bill bearing in mind question 3 above ?


Comments

  • #2
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi knipex,

    Thanks for getting in touch.

    I am really sorry to hear this, however, during our busy periods our hold time can be longer. If you wish to speak with someone directly I would recommend speaking with customer care on freephone 1901.  

    However, please feel free to PM your account details and I will be more than happy to look into this for you:)

    Thanks, 
    Leanne.


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