Received txt re high usage on broadband only FTTH account.

knipex

I was requested to contact eir.

I have made 4 attempts to ring the 1800 312 012 number.


First time I had to hang up after 30 minuts on hold. Secodn time 40 minutes and last time 45 minutes..

I contacted webchat and they inform em that my first bill was issued Monday (myeir app say's no bill has been issued and I have not received a bill by e-mail) and that as my first bill is for a full month and a partial month that it has exceeded my credit limit of €70. I need to make an immediate payment or my FTTH connection will be cut off. I have no exceed a FTU allowance..

First question : How can I have exceeded my credit limit on a fixed cost monthly billed account and paid on direct debit ?


Second question : How can my account be under threat of stop when i have not actually received a bill, nor, from what I can see, has one been issued ?

Third question : How do i speak to someone in eir without spending hours on hold ? I work during the open hours and have spent my lunch on hold on 3 separate occasions.

Fourth question : If I have to how do I actually pay the bill bearing in mind question 3 above ?

eir: Leanne

Hi knipex,

Thanks for getting in touch.

I am really sorry to hear this, however, during our busy periods our hold time can be longer. If you wish to speak with someone directly I would recommend speaking with customer care on freephone 1901.  

However, please feel free to PM your account details and I will be more than happy to look into this for you:)

Thanks, 
Leanne.