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HP printer - one use only?

  • 24-05-2017 7:48am
    #1
    HeidiHeidi
    Registered Users, Registered Users 2 Posts: 30,051 ✭✭✭✭


    I have a HP Photosmart desktop printer, meant to be wireless but hasn't worked wirelessly for ages, but that's a thread for another day. One that cost me about €80 maybe 5 or 6 years ago.

    I recently had to get a new laptop, and have been trying to install the software on it with the CD - but when it prompts me to press install, all I have shown is an option to "Close This Program". No "Install" button to be seen anywhere.

    Are these things one-use-only? Or is there any other reason why the "Install" option wouldn't show?

    I think there is an option to set-up/install wirelessly - but the wireless bit gave up years ago and I've had to use the printer connected by USB the whole time (which is no problem).

    Any ideas why I'm not able to install the driver software?

    TIA!


Comments

  • #2
    minikin
    Registered Users, Registered Users 2 Posts: 2,982 ✭✭✭minikin


    Installation software may be incompatible with your new operating system.

    Disconnect the printer, download new drivers / software from hp website, install that, connect printer - should do the job.


  • #3
    Cheshire Cat
    Registered Users, Registered Users 2 Posts: 2,277 ✭✭✭Cheshire Cat


    The driver might not be compatible with the OS version on your laptop. You can download up-to-date drivers from the HP website:

    https://support.hp.com/ie-en/drivers

    Minikin was faster!


  • #4
    HeidiHeidi
    Registered Users, Registered Users 2 Posts: 30,051 ✭✭✭✭HeidiHeidi


    Genius!

    I'd have been a long, long time thinking of that by myself :o:D

    Thanks a mill!


  • #5
    tedpan
    Registered Users, Registered Users 2 Posts: 4,627 ✭✭✭tedpan


    If it hasn't been used in several years, I'm guessing that the cartridges and ink dispensers will be blocked too. You could try cleaning the heads, although it's a very long time to leave an inkjet standing..


  • #6
    HeidiHeidi
    Registered Users, Registered Users 2 Posts: 30,051 ✭✭✭✭HeidiHeidi


    tedpan wrote: »
    If it hasn't been used in several years, I'm guessing that the cartridges and ink dispensers will be blocked too. You could try cleaning the heads, although it's a very long time to leave an inkjet standing..

    Printer has been in regular (if occasional) use. Just the laptop got upgraded!


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  • #7
    tedpan
    Registered Users, Registered Users 2 Posts: 4,627 ✭✭✭tedpan


    HeidiHeidi wrote:
    Printer has been in regular (if occasional) use. Just the laptop got upgraded!


    Ahhh ok :) you're good to go then. If you have any issues with the new install, let me know


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