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Service down

Darren 83 · 2017-05-23 07:30:30

Hi there, Ive had no broadband or tv since Friday evening. I had a replacment modem sent but still have same problem, Im told it could take another three days for an enginer to fix this. Will I be charged for a service Im not getting?

23-05-2017 7:30am

#1

Darren 83

Registered Users, Registered Users 2 Posts: 1,685 ✭✭✭

Join Date: November 2011

Posts: 1660

Hi there, Ive had no broadband or tv since Friday evening. I had a replacment modem sent but still have same problem, Im told it could take another three days for an enginer to fix this. Will I be charged for a service Im not getting?

0

Comments

#2 23-05-2017 12:53pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi Darren 83,

Thanks for getting in touch and I'm very sorry to hear this.

Can you please PM me your account number and full name and I will query this with the relevant department?

Thanks,
Anna

0
#3 23-05-2017 1:05pm

Darren 83

Registered Users, Registered Users 2 Posts: 1,685 ✭✭✭

Join Date: November 2011

Posts: 1660

eir: Anna wrote: »

Hi Darren 83,

Thanks for getting in touch and I'm very sorry to hear this.

Can you please PM me your account number and full name and I will query this with the relevant department?

Thanks,
Anna

Pm sent

0
#4 23-05-2017 1:08pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Thanks for that.

I will reply to your PM shortly.

Thanks,
Anna

0
#5 07-06-2017 8:56am

Darren 83

Registered Users, Registered Users 2 Posts: 1,685 ✭✭✭

Join Date: November 2011

Posts: 1660

Any update on this?

0
#6 07-06-2017 9:53am

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

This case has been resolved as of the 28th of May.

Is this issue still continuing?

Thanks,
Anna

0
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