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Online service desk not functioning

  • 22-05-2017 9:26pm
    #1
    kevincool
    Registered Users, Registered Users 2 Posts: 283 ✭✭


    Hi,
        Whenever I put a question in the online service desk, the turnaround time recently is one month? Why is this? I have three questions pending.

    Regards,
    Karthik


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    kevincool wrote: »
    Hi,
        Whenever I put a question in the online service desk, the turnaround time recently is one month? Why is this? I have three questions pending.

    Regards,
    Karthik
    Hi Karthik,

    Thanks for your post.

    I'm sorry to hear you've experienced delays with replies from Online Service Desk. We've checked with the team and they've advised the turn around time is only a day or two at the most. Did you send Ask a Question messages and can you see the original message in sent items?

    Thanks
    Tara


  • #3
    kevincool
    Registered Users, Registered Users 2 Posts: 283 ✭✭kevincool


    Bank of Ireland: Tara wrote: »
    kevincool wrote: »
    Hi,
        Whenever I put a question in the online service desk, the turnaround time recently is one month? Why is this? I have three questions pending.

    Regards,
    Karthik
    Hi Karthik,

    Thanks for your post.

    I'm sorry to hear you've experienced delays with replies from Online Service Desk. We've checked with the team and they've advised the turn around time is only a day or two at the most. Did you send Ask a Question messages and can you see the original message in sent items?

    Thanks
    Tara
    That's a lie. I can give you my account number or login id so that you can check the backlog and the previous response time.
    Let me know how I can securely send you my account number.


  • #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    kevincool wrote: »
    Bank of Ireland: Tara wrote: »
    kevincool wrote: »
    Hi,
        Whenever I put a question in the online service desk, the turnaround time recently is one month? Why is this? I have three questions pending.

    Regards,
    Karthik
    Hi Karthik,

    Thanks for your post.

    I'm sorry to hear you've experienced delays with replies from Online Service Desk. We've checked with the team and they've advised the turn around time is only a day or two at the most. Did you send Ask a Question messages and can you see the original message in sent items?

    Thanks
    Tara
    That's a lie. I can give you my account number or login id so that you can check the backlog and the previous response time.
    Let me know how I can securely send you my account number.
    Hi Karthik,

    Did you send Ask a Question messages and can you see the original messages in sent items?

    As we don't have account access here on Boards, we'd be unable to look into this for you here. If you call BOI Direct on 0818 365 365 and adviser with account access will be happy to investigate. 

    Thanks
    Tara


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