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EFibre connection constantly dropping out

raykee76 · 2017-05-16 09:58:29

For the past few months the broadband connection on our efibre account has been dropping out regularly to the extent that in the past month we experience drop outs several times a day every day. This is affecting members of the household ability to work/study from home as well as running up phone bills, for example, as…

16-05-2017 9:58am

#1

raykee76

Registered Users, Registered Users 2 Posts: 8 ✭

Join Date: July 2007

Posts: 4

For the past few months the broadband connection on our efibre account has been dropping out regularly to the extent that in the past month we experience drop outs several times a day every day. This is affecting members of the household ability to work/study from home as well as running up phone bills, for example, as people end up WhatsApping using data without realising that they are no longer connected to the Wi-Fi. I need to work from home on Friday, and I am using a web based programme to undertake the work I am doing presently but I fear I will be underproductive due to the unreliability of the broadband connection. This is inexcusable from Eir, we should be able to rely on remaining connected to the broadband at this stage of infrastructure development. When we first returned to Eir as broadband customers in 2013 we had plenty of problems with the broadband connection and speed, we complained A LOT and eventually the situation appeared to be resolved. We still experienced drop outs of the connection occasionally but never to any concerning or alarming rate. Now it is at a concerning and alarming rate and we need something to be resolved ASAP.

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Comments

#2 16-05-2017 12:34pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi raykee76,

I'm very sorry to hear this.

I would recommend contacting our technical support team on 1890 260 260 or freephone 1901 and they should be able to assist you with this.

Thanks,
Anna

0
#3 16-05-2017 12:34pm

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi raykee76,

I'm very sorry to hear this.

I would recommend contacting our technical support team on 1890 260 260 or freephone 1901 and they should be able to assist you with this.

Thanks,
Anna

0
#4 20-05-2017 5:00pm

clairek6

Registered Users, Registered Users 2 Posts: 656 ✭✭✭

Join Date: March 2009

Posts: 600

This has been happening to us for over a week now. I have spent a fortune on mobile data without realising. Nothing but hassle since we got fibre broadband in.

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#5 22-05-2017 11:06am

eir: Anna

Closed Accounts Posts: 807 ✭✭✭

Join Date: March 2017

Posts: 807

Hi clairek6,

I'm very sorry to hear this.

Have you contacted our technical support team to log this issue?

Thanks,
Anna

0