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Moving house (Within contract)

  • 15-05-2017 11:48am
    #1
    forzacalcio
    Registered Users, Registered Users 2 Posts: 1,442 ✭✭✭


    I currently pay €130 per month for 2 x Eir mobile and 1 x Broadband. I have 10 months left on my 18 month deal. Ive called Sky, Electric Ireland etc and no issues moving house all very courteous.

    I can Eir asking to switch my account to the new premises and Ive been told I need a new contract, (18 months) new sim cards and start as a new custumer. Surely this isnt a fair deal here. Im keeping everything the same and Im paying the penalty of having to extended my contract by 8 months. Is this right? Why cant I move and keep my 10 month contract, no other providor are making me sign a new 18 month deal or calncel with penalty and of course with 10 months left I cant walk away.
    It may be a case of tough **** but any input of any help is appreciated


Comments

  • #2
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    Hi forzacalcio,

    Thanks for getting in touch with us today.

    When you are moving house you would need to enter a new contract as the contract you are currently in, is for the service you are receiving at your current premises. As you are moving to new premises, this would require a new service and also a new contract. I am very sorry I could not offer you any better news, however, this is standard procedure.

    I do apologise for any inconvenience caused. 

    Thanks, 
    Leanne. 


  • #3
    forzacalcio
    Registered Users, Registered Users 2 Posts: 1,442 ✭✭✭forzacalcio


    eir: Leanne wrote: »
    Hi forzacalcio,

    Thanks for getting in touch with us today.

    When you are moving house you would need to enter a new contract as the contract you are currently in, is for the service you are receiving at your current premises. As you are moving to new premises, this would require a new service and also a new contract. I am very sorry I could not offer you any better news, however, this is standard procedure.

    I do apologise for any inconvenience caused. 

    Thanks, 
    Leanne. 
    Why should I need to sign up for 18 months? I paid the higher phone bill on my mobile to ensure I have a shorter term on my phone (18 months instead of 24 months).

    Now I must pay the penalty of having 26 months at the rate of an 18 month deal. How is this fair?


  • #4
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    I understand your frustration and I do apologise for any inconvenience caused. However, this is standard procedure and unfortunately, if you are moving into new premises this would also require a new contract. 

    I am very sorry I could not offer you any better news here.

    Thanks,
    Leanne.


  • #5
    forzacalcio
    Registered Users, Registered Users 2 Posts: 1,442 ✭✭✭forzacalcio


    eir: Leanne wrote: »
    I understand your frustration and I do apologise for any inconvenience caused. However, this is standard procedure and unfortunately, if you are moving into new premises this would also require a new contract. 

    I am very sorry I could not offer you any better news here.

    Thanks,
    Leanne.
    Thanks for your help Leanne but can you point out where in Eir T&C this is stated for a user with 2 x mobile and 1 x bb contract must re sign up to a new contract if moving home. I cant seem to find it
    Thanks for your help on this btw


  • #6
    Owryan
    Closed Accounts Posts: 4,024 ✭✭✭Owryan


    I moved house before Christmas, was an eir customer already and transferred to the new address, no new contract but got the new customer discount for the first 6 months


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  • #7
    forzacalcio
    Registered Users, Registered Users 2 Posts: 1,442 ✭✭✭forzacalcio


    Owryan wrote: »
    I moved house before Christmas, was an eir customer already and  transferred to the new address, no new contract but got the new customer discount for the first 6 months
    I know of several others too this is why Im annoyed, why am I getting stung when others arnt. They hold all the cards here but Im going to at least fight it


  • #8
    eir: Leanne
    Closed Accounts Posts: 214 ✭✭eir: Leanne


    forzacalcio wrote: »
    eir: Leanne wrote: »
    I understand your frustration and I do apologise for any inconvenience caused. However, this is standard procedure and unfortunately, if you are moving into new premises this would also require a new contract. 

    I am very sorry I could not offer you any better news here.

    Thanks,
    Leanne.
    Thanks for your help Leanne but can you point out where in Eir T&C this is stated for a user with 2 x mobile and 1 x bb contract must re sign up to a new contract if moving home. I cant seem to find it
    Thanks for your help on this btw
    No problem. I would recommend clicking on the following link here https://www.eir.ie/movingHome.jsp and if you scroll down to the FAQ's, you should be able to see the relevant T&Cs that would be related to this. Please feel free to get in touch if you have any further queries.

    Thanks, 

    Leanne


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