Amazon charged me for prime when I never ordered it

Daledge

Hey guys,

Checked my bank account last night to find out that I was almost 100 quid poorer than I already was. Naturally I checked my statement straight away to see "AmazonPrime Member" and minus 91 euro. I went on to the amazon site and found that this was the yearly rate (99 usd) and I'm now a Prime member.

Is there any way to cancel this and get my money back? Has anyone got any previous experience with amazon customer service if I was to email them? I've been having some financial difficulties recently and this really didn't help.

Also, I haven't bought anything from amazon in weeks and no one else (as far as I'm aware) has access to my account so I definitely didn't click anything by accident.

Thanks in advance.

mickoneill31

I signed up to Prime for the 30 day free trial. And then forgot about it. So when the 30 days were up I got billed.
I sent them an email at the time and they refunded me with no questions.

I've used their support a few times. Find them brilliant.

ED E

You were offered free shipping on an item before at checkout most likely.

Open a ticket, Amazon CS are very helpful, it wont be a problem. NB: May take 5-7 days to be refunded because banks are luddites.

i lovewine

how do you go about " opening a ticket ". same here today 91 euros taken from account for amazon prime . never ordered it, new to amazon so not sure how to work through this
regards

Daledge

Thanks for the advice guys got sorted in the end so just waiting for the money to be reimbursed hopefully!

i lovewine wrote: »

how do you go about " opening a ticket ". same here today 91 euros taken from account for amazon prime . never ordered it, new to amazon so not sure how to work through this
regards

All I had to do was go into the customer service page and it asked me what my issue was, I choose the "Cancel membership" option and it told me I would receive the money in 2-3 working days so looks like it's sorted.

i lovewine

Thanks i got sorted so just waiting for the money to be reimbursed. they said 5 to 7 days

rubadub

I got charged for a few months and got a full refund. As I had never actually used the prime service it was easier. But I did read of people who had used it once or twice, without even realising, and did get refunds.

I found it very sneaky, usually if you buy something on amazon you get all very clear notification that a payment is being taken. I checked back and never once did anything come in from emails suggesting I was making monthly payments, others online said the same.

Bored Accountant

This thread just reminded me I needed to cancel my free trial so as not to get charged!!
Free trial was expiring tomorrow. During cancelling free trial, they asked a number of times if I wanted to opt for monthly billing instead. I had assumed when I signed up for the free trial, if I did forget to cancel it was billing monthly and I would get over a charge of 8 euro.

seamus

I "accidentally" got signed up to prime when ordering something; I saw the option there to try prime, clicked a different option and then was greeted with "Thanks for trying Prime". :rolleyes:

In your account settings you can ask it notify you a few days before the renewal is due, so I'm just going to cancel it before it starts charging me.