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4G contract with 3G Router?

Barney224 · 2017-05-13 14:09:51

Hi there, I just signed up for the €19.99 per month 25GB plan on Mobile Broadband. On my contract it refers to 4G, but the modem I was provided is the E5330 which is only 3G! Why am I being provided with a 3G modem when my contract clearly states it's 4G?

13-05-2017 2:09pm

#1

Barney224

Registered Users, Registered Users 2 Posts: 360 ✭✭

Join Date: September 2014

Posts: 258

Hi there, I just signed up for the €19.99 per month 25GB plan on Mobile Broadband. On my contract it refers to 4G, but the modem I was provided is the E5330 which is only 3G!

Why am I being provided with a 3G modem when my contract clearly states it's 4G?

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Comments

#2 15-05-2017 12:22pm

eir: Leanne

Closed Accounts Posts: 214 ✭✭

Join Date: March 2017

Posts: 214

Hi Barney224,

Thanks for getting in touch.

I am really sorry to hear this. Can you PM me your details and I will have a further look into this for you please?

Thanks,
Leanne.

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