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ive reported a leak online but no one has been to make a repair?

  • 12-05-2017 7:09pm
    #1
    reesos
    Registered Users, Registered Users 2 Posts: 2 ✭


    how long does a repair take to repair? it is in the road between RHODE and TYRELLSPASS, country road i only have a UK number and cannot call the leak number as it can only take calls from a local number 


Comments

  • #2
    Irish Water: Siobhan
    Closed Accounts Posts: 172 ✭✭Irish Water: Siobhan


    Hi reesos,

    Thanks for bringing this to our attention.

    If you'd like to PM us with the following information we can have this matter investigated for you:

    - Name;
    - Phone Number; and
    - Precise Location of the leak.

    Alternatively, you can contact us using our international phone number +353 1 707 2828

    Thanks,
    Siobhan


  • #3
    reesos
    Registered Users, Registered Users 2 Posts: 2 ✭reesos


    Hi Siobhan,
    My colleague in Mullingar Steve Elliott is the point of contact, he has also reported this to the major leaks department, but still noone has attened to it.

    His number is [snipped], location of leak is on the country road between Rhode and Tyrrelspass, on the left hand side carriageway going from Rhode, sadly no other features to reference to.

    Thanls Mark


  • #4
    Irish Water: Aaron P
    Closed Accounts Posts: 178 ✭✭Irish Water: Aaron P


    Hi Mark,

    Thanks for these details.

    I can see from our systems that this leak was raised to us a few days ago and that this investigation is currently underway. However, the customer that originally contacted us about this leak can contact us via any of our channels requesting an update;

    Twitter - @iwcare
    Email - operations@water.ie

    Alternatively, our Operations Department is contactable 24 hours on 1850 278 278.

    I hope this helps.

    Thanks,
    Aaron


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