Reverse transfer between my accounts on Banking365

CrankyHaus

Hi,

On Banking 365 I recently transferred money from my BOI current account to one of my BOI credit card accounts.

I mistakenly transferred the money to a credit card account that is dormant and has been for some time. I intended to transfer it to my active BOI credit card account.

I messaged the help desk on Banking365 but they simply referred me to card services and as the account is dormant with no full and active card number card services are no help.

Can you assist me in reversing this transfer?

Bank of Ireland: Nicola

CrankyHaus wrote: »

Hi,

On Banking 365 I recently transferred money from my BOI current account to one of my BOI credit card accounts.

I mistakenly transferred the money to a credit card account that is dormant and has been for some time. I intended to transfer it to my active BOI credit card account.

I messaged the help desk on Banking365 but they simply referred me to card services and as the account is dormant with no full and active card number card services are no help.

Can you assist me in reversing this transfer?

Hi CrankyHaus, thanks for getting in touch.

Just want to check with you, have you already spoken to our card services team about this?

Thanks
Nicola

CrankyHaus

Bank of Ireland: Nicola wrote: »

CrankyHaus wrote: »

Hi,

On Banking 365 I recently transferred money from my BOI current account to one of my BOI credit card accounts.

I mistakenly transferred the money to a credit card account that is dormant and has been for some time. I intended to transfer it to my active BOI credit card account.

I messaged the help desk on Banking365 but they simply referred me to card services and as the account is dormant with no full and active card number card services are no help.

Can you assist me in reversing this transfer?

Hi CrankyHaus, thanks for getting in touch.

Just want to check with you, have you already spoken to our card services team about this?

Thanks
Nicola

Hi Nicola,

No. Before I can talk to anyone I am required to enter a card number. The card in question was destroyed at BOI's advice following some fraudulent transactions about 12 months ago. A new card was issued but the old ones remained as accounts on 365Online.

Bank of Ireland: Nicola

CrankyHaus wrote: »

Bank of Ireland: Nicola wrote: »

CrankyHaus wrote: »

Hi,

On Banking 365 I recently transferred money from my BOI current account to one of my BOI credit card accounts.

I mistakenly transferred the money to a credit card account that is dormant and has been for some time. I intended to transfer it to my active BOI credit card account.

I messaged the help desk on Banking365 but they simply referred me to card services and as the account is dormant with no full and active card number card services are no help.

Can you assist me in reversing this transfer?

Hi CrankyHaus, thanks for getting in touch.

Just want to check with you, have you already spoken to our card services team about this?

Thanks
Nicola

Hi Nicola,

No. Before I can talk to anyone I am required to enter a card number. The card in question was destroyed at BOI's advice following some fraudulent transactions about 12 months ago. A new card was issued but the old ones remained as accounts on 365Online.

Thanks CrankyHaus, if you call our card services team on 0818 251 251 with your current credit card details they'll be able to check this further for you. 

Thanks
Nicola

CrankyHaus

Hi Nicola,

That worked perfectly. Thank you very much.

Bank of Ireland: Nicola

CrankyHaus wrote: »

Hi Nicola,

That worked perfectly. Thank you very much.

You're very welcome, I'm glad to hear that CrankyHaus, let me know if you need anything else

Thanks
Nicola