Damaged my internet pipe

picachu

Hi,

Your company damaged my internet pipe. I called and was told that this was tough luck. I should have noticed it earlier. It's only since i tried to switch internet provider this became an issue. Can you please review?

Irish Water: Mairead

Hi picachu,

Thanks for getting in touch.

We recommend you contact your internet service provider, who will be able to carry out the necessary works to rectify this matter.

We hope this is resolved for you soon and apologise for any inconvenience caused.

Thanks,
Mairead

my3cents

I look at it this way OP, what would happen if your internet provider removed your water meter because it got in the way of their pipe for installing internet?

Where one service provider is digging they have to take care of other already existing services so this is Irish Waters problem and they should fix it.

ScouseMouse

Irish Water: Mairead wrote: »

Hi picachu,

Thanks for getting in touch.

We recommend you contact your internet service provider, who will be able to carry out the necessary works to rectify this matter.

We hope this is resolved for you soon and apologise for any inconvenience caused.

Thanks,
Mairead

Well that's a polite get lost if I every read one! 

picachu

Irish Water: Mairead wrote: »

Hi picachu,

Thanks for getting in touch.

We recommend you contact your internet service provider, who will be able to carry out the necessary works to rectify this matter.

We hope this is resolved for you soon and apologise for any inconvenience caused.

Thanks,
Mairead

Hi Mairead,

They did look into this and sent an eircom engineer who said I have to get onto you as you broke the pipe. It broke outside my house so i cannot repair and eircom cannot repair

Irish Water: Mairead

Hi picachu,

picachu wrote: »

Hi Mairead

They did look into this and sent an eircom engineer who said I have to get onto you as you broke the pipe. It broke outside my house so i cannot repair and eircom cannot repair

Thanks for updating us.

Would you mind sending the following details by PM and we can follow up on this?

- Name;
- Address; and
- Contact number.

Thanks,
Mairead

picachu

Hi,

I have looked into this matter with the relevant department and they have confirmed that we have not been working in this area since October 2014.

I advise you to contact Eircom again in order to resolve this matter and I hope this is rectified for you soon.

Thanks,
Mairead


Hardly a satisfactory response

kbell

Post a photo of the damage.

my3cents

picachu wrote: »

Hi,

I have looked into this matter with the relevant department and they have confirmed that we have not been working in this area since October 2014.

I advise you to contact Eircom again in order to resolve this matter and I hope this is rectified for you soon.

Thanks,
Mairead


Hardly a satisfactory response

So they damaged it on October 2014 and said nothing doesn't matter when it was damaged if they damaged it.

Next step is to make a complaint using IW's complaints proceedure then if that fails you pass the complaint to Commision for Energy Regulation http://www.cer.ie/customer-care/water/complaints

colm_mcm

Do they understand that you were (I assume) getting your internet through a completely different cable before (assume UPC/Virgin?) and it has only come to light now?